Today, customer demand for instant access to account information requires organizations to re-evaluate the way they manage customer information.
Toronto, Canada (PRWEB) September 01, 2015
Crawford Technologies announce PRO Archiver for Alfresco, a next-generation customer communications archiving solution integrated with Alfresco‘s enterprise content management system. PRO Archiver for Alfresco® is built with market-leading technology from Crawford and helps organizations save millions of dollars in printing costs by digitizing vast amounts of customer account information and making it instantly accessible to customers online and from today’s mobile devices.
“Today, customer demand for instant access to account information requires organizations to re-evaluate the way they manage customer information,” said Tim Nelms, Archiving business unit lead at Crawford Technologies. “Customer information often is stored across a costly and incompatible array of systems, even in costly print format. PRO Archiver for Alfresco offers companies a path forward using today’s only modern enterprise content management platform, so they can adopt a simpler, modern, and more nimble method of managing customer information that leverages their investment in Alfresco.”
In a recent AIIM survey, research showed that only 32% of organizations provide digital online access to customer communications, with 53% having no customer access to digital communications at all. This gap in providing customer communications in a channel preferred by the end customer illustrates the growing need for the PRO Archiver for Alfresco® solution.
“Alfresco’s platform enables users to rein in content chaos to mitigate risks. Content is king, and Alfresco makes it easier to protect valuable content and meet compliance obligations with enterprise-grade security that extends all the way to end user devices,” said Jerome Agnola, Director of Alliances at Alfresco Software. “We’re excited to be working with Crawford Technologies on PRO Archiver for Alfresco®, a cost-effective solution for the critical function of customer communication archiving.”
PRO Archiver for Alfresco is now generally available. For more information on the solution, visit here.
Alfresco provides modern enterprise content management (ECM) software built on open standards that enables organizations to unlock the power of their business-critical content. With the controls that IT demands and the simplicity that end users love, Alfresco's open source technology enables global organizations to collaborate more effectively across cloud, mobile, hybrid and on-premise environments. Innovating at the intersection of content, collaboration and business process, Alfresco manages over seven billion documents, powering the daily tasks of more than 11 million users worldwide. Select Alfresco customers include: Amnesty International, Cisco, DAB Bank, FOX, NASA, PGA Tour, and Sony Entertainment. Founded in 2005, Alfresco’s UK headquarters are in Maidenhead, UK with U.S. headquarters in San Mateo, Calif. Please visit us at http://www.alfresco.com.
About Crawford Technologies
Since 1995, Crawford Technologies’ award-winning solutions have helped over 1,800 organizations around the world reduce costs associated with mission-critical transactional customer communications. Its products, solutions, services and expertise help clients deliver key documents to their customers in the format they need, when they need it.
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