Pomeroy Positioned in Challengers Quadrant in Gartner’s Magic Quadrant for End User Outsourcing Services

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Evaluation Based on Completeness of Vision and Ability to Execute

Pomeroy, a global leader in managed services to optimize the IT infrastructure, today announced that it has been positioned by Gartner, Inc. in the “Challengers” quadrant of the “Magic Quadrant for End-User Outsourcing Services, North America” 1. Gartner's scope for end-user outsourcing (EUO) services includes services that span clients' day-to-day management and operations of desktop, mobility and service desk.

“We’re very excited to be one of 19 North American end-user outsourcing service providers evaluated in Gartner, Inc.’s Magic Quadrant,” said Pomeroy President and Chief Executive Officer Chris Froman. “I believe that being included in the Magic Quadrant for Help Desk Outsourcing, Desktop Outsourcing and/or End-User Outsourcing since 2003 is a true testament to our maturity, our ability to execute, and our capacity for innovation and growth.”

To be included in the Magic Quadrant, service providers are evaluated on ability to execute and completeness of vision. Evaluation criteria for the ability to execute in this Magic Quadrant include: product or service; overall viability; market responsiveness and record; marketing execution; customer experience; operations; and sales execution and pricing. Criteria for completeness of vision in this Magic Quadrant include: market understanding; marketing, sales, offering, geographic, and vertical/industry strategies; innovation; and business model.

“Our inclusion in this elite class of “Challengers” is a confirmation of our mission to enable customers to unlock the power of information to improve business performance,” continued Froman. “We continue to provide excellence in the execution of our optimized infrastructure strategy for end-user computing, including innovative solutions for the digital workplace and our cloud-based service automation platform, OPTIMUS. High client satisfaction and renewal rates tell us we are on the right track to meet our clients’ needs and enhance our market position.”

1 Gartner, “Magic Quadrant for End User Outsourcing Services, North America”, by David Edward Ackerman, Daniel Borros and Helen Huntley, 19 August 2015.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest rating or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Pomeroy
Pomeroy provides high quality IT infrastructure services from its locations throughout the North America, Latin America and Europe. Pomeroy's portfolio of infrastructure managed services includes: End User Services, Network Services, Data Center Services and Cloud Services. Pomeroy also provides staffing services and the full range of procurement & logistics services. A recognized leader in the End User Services markets, Pomeroy’s ITIL-certified professionals employ a process-centric approach to working with clients, either remotely or on-premise, to assess, plan, design, build, test, implement, manage and ultimately optimize each client's IT infrastructure, leading to the creation of tangible business value and return on their IT investments. Learn more at http://www.pomeroy.com.

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Anne O'Neill
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