RightAnswers Receives 2015 CUSTOMER Magazine TMC Labs Innovation Award

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Enterprise Knowledge Hub Honored for Innovation in Customer Service and the Customer Experience

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RightAnswers Enterprise Knowledge Hub has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies.

RightAnswers Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, today announced that TMC, a global, integrated media company, has named the RightAnswers Enterprise Knowledge Hub as a 2015 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER Magazine. This is the third year in a row that RightAnswers has won this award.

RightAnswers Enterprise Knowledge Hub is a unique combination of cloud-based software, services, content and knowledge automation. It is specifically designed for organizations to manage and share knowledge of all departments across the enterprise, beyond the support organization.

“Our focus is to continually deliver knowledge in a tailored and personalized manner to all employees, across all departments, so our clients can provide an exceptional experience to their customers,” said Jeff Weinstein, President and CEO, RightAnswers.

“Congratulations to RightAnswers for being granted a 2015 CUSTOMER Magazine TMC Labs Innovation Award. The Enterprise Knowledge Hub has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this outstanding achievement with a TMC Labs Innovation Award.”

The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.

The 2015 CUSTOMER Magazine TMC Labs Innovation Award results will be published in the September 2015 issue of CUSTOMER Magazine.

About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions to enhance customer service and IT support. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to deliver stellar support experiences while saving millions of dollars a year. Learn more at rightanswers.com.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more. For more information about TMC, visit http://www.tmcnet.com.

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Shari Ingerman
RightAnswers
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