“Following one of its strongest ever years, the global outsourcing industry is undergoing a paradigm shift in terms of technology, customer centricity and client expectation."
Denver, Colorado (PRWEB) September 01, 2015
Worldwide BPO network The DDC Group is proud to announce that its Worksop, U.K. division, DDC Outsourcing Solutions (DDC OS), has been shortlisted for the National Outsourcing Association’s Offshoring Project of the Year Award. The project under the spotlight is DDC's long-term partnership with client Brandbank, both offshore in the Philippines and nearshore in Sarajevo.
DDC and Brandbank have been working together for over five years, a relationship which initially began as a solution to even out the peaks and troughs of Brandbank’s data capture requirements. DDC helped Brandbank understand the value of improved quality and flexibility in business processes. As a result, Brandbank leaders have reduced costs and are focused on their vision of growth into the global market.
Brandbank has moved from a position of supporting purely a UK customer base, to now having DDC-supported clients in the Netherlands, Italy, Belgium, France, Thailand, China and Malaysia.
“We are delighted to receive this honor," said John Callachan, Solutions Director. "This recognition is a testament to our team's hard work, both onshore and offshore.
"Of course," Callachan added, "it also highlights the fantastic relationship we have with our partner Brandbank.”
Brandbank has also been shortlisted in the Outsourcing Buyer of the Year category for the same project, a double acknowledgement of how successful this project has been.
National Outsourcing Association CEO, Kerry Hallard said:
“Following one of its strongest ever years, the global outsourcing industry is undergoing a paradigm shift in terms of technology, customer centricity and client expectation. Buyers and service providers alike are looking to the future, determining which trends are most significant and what investments must be made. Needless to say, this is gearing up to be a very exciting awards ceremony.”
The NOA’s full press release and the shortlist can be found here: http://www.noa.co.uk/files/791.pdf
About The DDC Group
The DDC Group has been custom-designing and implementing knowledge-intensive business process outsourcing (BPO) solutions since 1989. With operations across North America, Europe, and Asia-Pacific, the company’s 3,500 strong staff delivers services in over 40 languages with ahead-of-the-curve industry standards. DDC’s hybrid shared service delivery model equips its clientele with strategic BPO solutions fundamental for each organization's future profitability. Learn more at theddcgroup.com.