Zappix Announces Visual IVR Live Chat Integration with SnapEngage

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With SnapEngage live chat integration, Zappix allows companies and contact centers to easily add live chat to their Visual IVR mobile smartphone solution on iPhone, Android and Web

Zappix Visual IVR Live Chat

“We are excited to work with SnapEngage, and include live chat as a new customer service communication channel via our Visual IVR,” said Zappix Chairman, Avner Schneur. “We built our mobile platform to give companies multiple communications paths"

Zappix, the innovative Smartphone Visual IVR provider, announced today that it is now integrated with SnapEngage, a leading live chat provider. With this new capability, companies can provide live chat functionality via a Visual IVR service in minutes, allowing their customers live chat communications with customer service representatives via an OmniChannel customer service smartphone app.

“We are excited to work with SnapEngage, and include live chat as a new customer service communication channel via our Visual IVR,” said Zappix Chairman, Avner Schneur. “We built our mobile platform to give companies multiple communications paths that facilitate live agent interaction, voice and non-voice assistance and a variety of self-service options. The real-time, live chat advantages of SnapEngage provide businesses of every size and type a versatile customer-friendly Visual IVR smartphone app that also delivers comprehensive multi-channel analytics in a single location.”

The easy-to-use Zappix mobile platform, with its Omni Channel technology, places capability and convenience at the customer’s fingertips. The ability to quickly explore different contact center customer service communication channels and retrieve answers immediately, dramatically enhances the user experience. In addition to improving customer satisfaction, SnapEngage’s secure and cost-effective live chat delivery over the Zappix smartphone app can reduce agent support costs while improving a company’s Net Promoter Score™ (NPS).

“We're proud to partner our live chat, real-time customer engagement capability with Zappix,” said Jerome Breche, the CEO of SnapEngage. “Integrating with the Zappix Smartphone Visual IVR app for Web, iPhone and Android further extends the options available for our business clients to use live chat in engaging with key customer audiences..

As an exceptionally flexible Visual IVR app, Zappix integrates voice and non-voice visual content with customer service channels that include phone (voice), web, live chat, mobile online forms, and multi-media (audio or video) self-help resources. Companies using this platform can realize significant reductions in app development costs while giving service-seeking customers exactly what they want and need-- better agent interactions driven by automation, self-service, around-the-clock accessibility and enhanced mobile/web convenience.

More about Zappix

The Zappix Cloud-based Visual-IVR platform is a SaaS (Software as a Service) solution for web or cross-OS mobile app, omni-channel, customer service communications. It allows the rapid deployment of a highly intuitive, extremely interactive Smartphone Visual IVR app that improves the customer care experience, reduces contact center costs and increases a company’s Net Promoter Score™ (NPS).

The Zappix Smartphone Visual IVR and mobile self-service solution has grown rapidly and currently provides hundreds of contact centers with a streamlined way to empower and better serve customers. The continually expanding list of Zappix-supported organizations includes insurance companies, utility companies, banks, internet and mobile service providers, retailers, airlines and government agencies.

For more information about Zappix, visit http://www.zappix.com or contact Gal Steinberg, Vice President of Marketing at 781.214.8124; gal(dot)steinberg(at)zappix(dot)com.

More About SnapEngage

SnapEngage is a powerful live chat solution that allows businesses to connect, communicate and ultimately convert website visitors into engaged customers. SnapEngage can easily be installed on any website and seamlessly integrates with a CRM or Help Desk to provide the perfect solution for enterprising companies of any size.

For more information about SnapEngage, visit https://snapengage.com or contact Molly Wojcik, Marketing Manager, molly(at)snapengage(dot)com, 855-667-6268 x120.

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Gal Steinberg
Zappix
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since: 05/2011
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