ClaimVantage Collaborates with Customers through Monthly Focus Group Meetings

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Monthly focus Group Meeting offers continual support to customers, as well as providing a platform for customers to input their ideas for continually enhancing the ClaimVantage solution.

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ClaimVantage is an international provider of Life, Health, and Absence claims processing solutions for Employers, Insurance Companies, and Third Party Administrators (TPA’s). Established in 2006, ClaimVantage is focused on providing the insurance industry with the latest in insurance technology to ensure claims are processed as efficiently as possible.

In 2013, ClaimVantage began hosting a monthly Focus Group for its customers to provide feedback focused on enhancing the usability and functionality of ClaimVantage’s claim management solution.

Following the success of the claims management meetings, a second Customer Focus Group was established in 2015 to focus on the AbsenceDirect solution.

The Focus Group provides customers with a platform to voice their opinions on the system they use daily. Based on this feedback, small and larger changes have been made to the system to improve productivity, user experience, and increase efficiency.

“We are pleased to be a long-term customer of ClaimVantage. As a business partner, they work collaboratively with us to resolve issues, provide counsel on utilization techniques, and react appropriately to our time-sensitive business needs,” says Leigh Zlotkowski, at Symetra, “and the ClaimVantage Monthly Focus Group is just one example of how ClaimVantage elicits feedback from its customers with the intent of improving its overall operational effectiveness.”

In conjunction with the Focus Group, ClaimVantage is hosting its third User Group Conference in Portland, Maine in September 2015. The User Group offers ClaimVantage customers the opportunity to meet with others who are using ClaimVantage for their claims processing, learn some best practices, provide feedback on the solution, and hear from industry experts on a range of topics.

About ClaimVantage
ClaimVantage provides Life, Health, and Absence insurance claim management software products to Insurance carriers, TPA’s, and employers, including two of the top 3 carriers in Canada, and two of the top ten carriers in the US. The company, with offices in Portland, Maine, and Dublin, Ireland, provides efficient, accurate, and productive claims processing and absence management solutions. Visit: http://www.claimvantage.com.

About AbsenceDirect
ClaimVantage has developed cloud-based absence management software, AbsenceDirect. AbsenceDirect is an automated absence management software solution that ensures compliance for employers and TPA’s when managing employee absences. The software incorporates federal, state and company specific leaves, which are continually updated on the cloud-based platform. Visit: http://www.absencedirect.com.

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Sarah Courtney
@ClaimVantage
since: 06/2009
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ClaimVantage
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