Data Capture Solutions delivers a digital mail room solution for one of UK's largest debt management companies to prioritise processing of incoming correspondence.

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Customer to benefit from DCS's Kofax expertise and ability to design customised scanning solutions for seamless flow of data through various business systems

Data Capture Solutions(DCS), leading provider of document management and process automation solutions, announced successful of its digital mail room project for one of UK's largest debt management companies.

DCS (http://www.dcs.co.uk) was initially engaged on a consultancy basis to analyse their existing correspondence management process. The company received over 1000 correspondence letters in a day which were manually sorted into 12 different categories such as creditor letters, cheques, bank notices and statements. Success of a debt management company is hugely dependent on speed of collecting payments and prioritising incoming correspondence is critical for fast collection. DCS delivered a solution to automate scanning,capture, classification and processing of all incoming correspondence. In addition to digitising incoming mail and data capture, DCS created intelligent look-ups where any letter received from a customer or debtor can be matched up to information help against them in the CRM and accounting systems. This enables the case worker to have all the information in one screen, so decision making is a lot faster.

"The debt management correspondence system is live and in highly productive use.Its implementation has further increased our position as a market leader in the debt management arena. Debt management has recently become an FCA regulated industry bringing with it increased challenges. The Kofax software has ensured we remain at the forefront and focussed on compliance responsibilities to the customers, business partners and industry as a whole."

The customer is now looking to expand the solution to other parts of the business. To know more about the solution, download the case study from http://www.dcs.co.uk

About Data Capture Solutions
Data Capture Solutions are experts in automating document driven processes for better business performance. DCS helps increase efficiency and reduce cost of processes such as mail room, invoice processing, claims handling, sales order processing or any other incoming correspondence management. Data Capture Solutions provides customised solutions as we strongly believe there is no "one size fits all". However, as a technology company DCS boosts of its award winning document management and process automation products - Filestore and Mail Manager which have been developed with the input and expertise gathered over 20 years of implementation of document management solutions.

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Neetika Khanna

James Howlett
@HQDCS
since: 04/2014
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