West Positioned as a Leader in Gartner Magic Quadrant UCaaS for Fourth Consecutive Year

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Gartner recognizes West's completeness of vision in the UCaaS industry and ability to execute

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West Corporation, a leading provider of technology-enabled communication services, announced today that Gartner, Inc. has positioned the company in the Leaders Quadrant of its annual “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide” September 3, 2015 report for a fourth consecutive year. The recognition is based on West’s ability to execute and the company’s completeness of vision in the UCaaS industry.

Among the acknowledged Leaders, West uniquely focuses specifically on midmarket and large enterprise clients with a complete unified communications cloud-based solution which consists of enterprise voice, conferencing and collaboration, network management, messaging and presence, contact center and client application integration. In addition, West continues to expand its broad communications services with support for high-end videoconferencing, Skype for Business integration and most recently, the acquisition of enhanced 911 solutions provider 911 Enable. The company has extensive experience in designing, deploying and managing UCaaS solutions as well as the ability to provide superior long-term support to its clients.

“We’re proud to be among the UCaaS providers positioned within the Leaders Quadrant, now for the fourth year in a row. We believe this recognition from Gartner highlights the successful balance between our commitment to enhancing our solutions while building and extending valuable relationships with our strategic partners and clients,” said Scott Etzler, President of West Unified Communications and Conferencing Services. “West takes pride in providing our clients with the tools, processes and infrastructure to consistently deliver high-quality UCaaS solutions and user experiences that improve their day-to-day business activities.”

According to Gartner:
“Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for multiple years, have clients with more than 2,000 employees supported and have more than 300,000 total employees supported. These vendors have their accounts implementing a comprehensive and integrated UCaaS solution set that addresses the full range of market needs, along with the proven ability to service large accounts. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, expand their geographical footprints, and innovate to new functional areas.”

To view the full report, please click here or visit http://westipc.com/gartner_ucaas/.

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in their research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About West Corporation
West Corporation (Nasdaq: WSTC) is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services that include unified communication services, public safety services, interactive services such as automated notifications, carrier services and agent services.

For over 25 years, West has provided reliable, high-quality, voice and data services. West serves clients in a variety of industries including telecommunications, retail, financial services, public safety, technology and healthcare. West has a global organization with sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit http://www.west.com. For more information about West’s Unified Communications solutions, please call 1-855-544-0455 or visit http://www.westipc.com.

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Jill Huselton
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