QGate extends their Unified Service Desk (USD) support with intelli-CTi for Microsoft Dynamics CRM v 1.6 - Now Available

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QGate Software Ltd, specialists in Computer Telephony Integration (CTI) and CRM, have launched the latest version of their CTI solution – intelli-CTi for Microsoft Dynamics CRM v.1.6.0 with improved and configurable Unified Service Desk (USD) client integration support.

QGate intelli-CTi™ for Microsoft Dynamics CRM enables businesses to optimise their investment in Microsoft Dynamics CRM and telephone infrastructure by providing a seamless telephony integration with Microsoft Dynamics CRM delivered in a cost effective and user friendly manner.

This new release provides new features and enhancements including:

  • Improved and configurable Unified Service Desk (USD) client integration support (requires USD v1.2)
  • Added support for new CRM Service Regions (NA2, Oceania, Japan, SA)
  • Improved logging for intelli-TNS Data Loader
  • Updated “intelli-CTi User” security role to have ONLY permissions for custom entity (must be used in conjunction with other roles to work correctly)

Try this for yourself with our 30 day free test drive.

Further product information and the test drive can be found on our website at http://www.qgate.co.uk.

By the very nature of CRM, the importance of relationship management is at the heart of a business’ customer interactions. Microsoft Dynamics CRM provides many key aspects and features in support of customer interaction, with the key being to harness these aspects through relationships to leverage the true power and success of good Customer Relationship Management.

QGate provides implementation, training and consultation in the UK for small, midmarket and corporate businesses using business applications. QGate specialises in Microsoft Dynamics CRM, with solutions such as intelli-CTi for Computer Telephony Integration and the Paribus product suite for data de-duplication and intelligent search that help fast moving businesses achieve success.

About QGate

QGate Software Limited was founded in 1997 as a software development and services provider specialising in Customer Relationship Management (CRM) solutions. Since those early days QGate has added Business Intelligence (BI) to its solution portfolio and developed its own products in the areas of Computer Telephony Integration (CTI) and sophisticated data matching (Paribus).

All trademarks and trade names mentioned herein are the properties of their respective holders and are hereby acknowledged.

If you have any questions regarding information in these press releases please contact:

Paula Cooper
+44 (0) 1329 222800

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Paula Cooper
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