“The new Message Center empowers our customers to meet the ever-increasing expectations of today’s mobile consumer,” said Mike Saffitz, CTO and Co-Founder at Apptentive.
Seattle, WA (PRWEB) September 15, 2015
Apptentive, the mobile customer communication solution for enterprise apps, today announced the launch of the all-new Message Center, a tool that allows two-way conversation with mobile consumers. With this new release, Apptentive customers across all pricing tiers can: set expectations around replying to consumers, gain insight into app hot spots in need of immediate attention, build relationships by listening to their customers, and identify trends to help manage product roadmaps.
Apptentive strives to help companies make interactions personal, and have two-way conversations with their customers. Product managers can use Message Center to glean qualitative feedback on how to improve the product; customer success representatives can use Message Center to create an outstanding support feedback loop; and mobile marketers can leverage Message Center data to learn about consumers and drive retention.
“The new Message Center empowers our customers to meet the ever-increasing expectations of today’s mobile consumer,” said Mike Saffitz, CTO and Co-Founder at Apptentive. “Instead of requiring customers to leave the mobile app to provide feedback, Message Center allows customers to reach out to a company in real-time, directly from the mobile app. Customers now have more control over their interactions, while providing a more seamless and enjoyable experience for their app consumers.”
For more information on Message Center, please visit: http://www.apptentive.com/blog/message-center-new-updates/. Version 2.0 of the Apptentive SDK is available for both Android and iOS.
Apptentive is the leading enterprise SaaS platform for mobile customer communications. The company's in-app messages, surveys, and intelligent rating prompts empower brands to build meaningful relationships with their customers, wherever they may be. Integrated into mobile apps including Allrecipes, Concur, Intercontinental Hotels Group, Overstock, and Urbanspoon, Apptentive's software makes it easy for any company with a mobile app to grow retention, boost app store ratings, drive downloads, and earn customer loyalty. Apptentive powers millions of customer conversations every month. The company is based in Seattle, Washington.