Northeast Children’s Dentistry Wins Fifth Consecutive Talk of the Town Customer Satisfaction Award

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Dr. William Coppola, the associate dentists and staff of Northeast Children’s Dentistry earn top marks from patients, winning a fifth straight Talk of the Town Award for excellent customer service.

Receiving the highest possible customer satisfaction rating of 5 stars for 2015, William Coppola, DDS and Northeast Children’s Dentistry have won their fifth consecutive Talk of the Town Customer Satisfaction Award in the Health & Medical — Dentists category.

The Talk of the Town Awards, presented by Talk of the Town News, honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s rating. Only those that receive a 4-star to 5-star rating receive the Talk of the Town Customer Satisfaction Award.

Dr. Coppola and the team at Northeast Children’s Dentistry have been serving the community for more than three decades and are honored to receive the Talk of the Town Award for a fifth straight year. The San Antonio pediatric dental practice has always prided itself on providing comprehensive care for all children without regard to socioeconomic status, mental and/or physical special needs, says Dr. Coppola.

“Each member of our team is a parent, too, so we understand the concerns parents have about their child's oral health needs,” says Coppola. “Our doctors and staff are friendly, compassionate, and attempt to develop a lasting relationship of trust and confidence. Our goal is to provide educational-based dental prevention along with excellent dental care with unsurpassed attention to customer service.”

“One of the things that sets us apart from the competition is our extremely patient-friendly offices designed to help children relax,” says Dr. Coppola. “We always try to make the visits to the dentist enjoyable and positive. We have video games, G-rated videos and developmental toys to play with in the waiting room. Plus, parents are welcome to stay with their children during all office treatments and examinations on every visit.”

Ensuring patients are always satisfied couldn’t be done without an excellent staff, and Dr. Coppola notes the key contributions his employees make. “Our employees are very caring and dedicated, with a large number of them having been with the practice for 20 years or more,” he says.

“The goal of every member of our staff is to help all children feel good about visiting the dentist and to establish healthy habits that promote a lifetime of healthy, beautiful smiles,” says Dr. Coppola. “Our practice feels truly honored to be able to take care of your children, but humbled as well to receive this award.”

“Throughout the years we have had the privilege of being recognized as a quality pediatric dental practice, and the Talk of the Town Award will hopefully introduce new members of the San Antonio community to our practice and its long history of dental excellence,” he says.

The practice has participated in Operation Gratitude, where after Halloween, kids bring in their candy and the dentists “buy” it back from them and then donate the candy to Operation Gratitude for care packages sent to deployed troops. These packages also have dental necessities donated by NECD. Additionally, the practice participates in Health Tap, a website that provides people access to health knowledge, medical experts and action recommendations.

About Dr. Coppola and Northeast Children’s Dentistry
William T. Coppola, DDS, graduated with honors from the University of Tennessee at Knoxville with a bachelor’s of science in psychology with an emphasis in child psychology. He received his dental degree from the Medical College of Virginia in Richmond, Va., and then completed a two-year, hospital-based specialty residency in pediatric dentistry in Pittsburgh, Penn. Dr. Coppola, co-founder of Northeast Children’s Dentistry (NECD), has been practicing since 1979 and has been recognized by his peers in the November 2006, 2011, 2012, 2013 and 2014 issues of Texas Monthly as a “Super Dentist.” He will be recognized in the December 2015 issue of Texas monthly, as well, and he was also voted as “America’s Top Dentist” in 2008, 2009, 2010, 2013 and 2014. Dr. Coppola has also received an award from the Secretary of Defense as a “Patriotic Employer.”

NECD opened in 1979. The two co-founders, Dr. Coppola and Harry Smith, DDS, were pediatric dental faculty members at the University of Texas Health Science Center at San Antonio (UTHSCSA) School of Dentistry. They both enjoyed teaching dental students and pediatric dental residents but had a calling to practice. Since that first office on Village Drive, the practice has expanded and now includes four offices and five pediatric dentists with two general dentists to treat teenagers. All the pediatric and general dental associates are members of the American Academy of Pediatric Dentistry (AAPD) with their information on the practice’s website. For more information about the practice, call 210-654-6882 or go online to http://www.necdsa.com. The practice’s website has articles and facts about pediatric dentistry, including a snack guide. The practice can also be found on Facebook via the practice’s website.

About the Award and Sponsor
This is the seventh year Talk of the Town News has honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.

For more information about the award or its sponsor, please contact Talk of the Town News at 877-498-6405 or go online to http://www.talkofthetownnews.com.

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Jamie Rawcliffe
Talk of the Town News
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