"We were able to set up a comprehensive answering service in the cloud and equip our physicians and staff with the SmartPager app on their smartphones in just a few days." - Dr. Uday Khosla
Vancouver, Canada (PRWEB) September 15, 2015
Boson Health, a growing medical practice specializing in comprehensive nephrology, recently announced its partnership with TelmedIQ to implement a secure mobile paging and cloud-based medical answering service to enhance communications between locations while significantly decreasing overhead IT resources and costs. Boson Health operates the Kidney Health Center in conjunction with the Texas Medical Center, as well as 4 dialysis clinics that provide comprehensive and innovative treatments for patients throughout Houston.
Management of capital expenditure is critical for any multi-location business looking to expand. It’s no different for growing medical practices like Boson Health. The rapidly expanding medical group acquired TelmedIQ’s SmartPager application and SmartAnswer solution in order to ease the burden of hardware and medical answering costs for their various locations while significantly enhancing communications speed, security and reliability.
“Getting a new location operational is always a challenge,“ said Dr. Uday Khosla, partner and physician at Boson Health. “With SmartAnswer, we were able to set up a comprehensive answering service in the cloud and equip our physicians and staff with the SmartPager app on their smartphones in just a few days. Because we no longer needed pagers or a traditional medical answering service, our communications costs were reduced by half.”
With TelmedIQ, the multi-location practice was also able to mitigate dropped and missed calls that were occurring during message handoffs between its physicians and their previous medical answering service.
“The most common issue we hear from customers who have transitioned from a traditional medical answering service is dropped messages and inbound calls,” says TelmedIQ CEO, Ben Moore. “With SmartAnswer and SmartPager, the system recognizes your on-call availability so that calls and messages are automatically relayed to the right person or group directly instead of going through an operator, which leads to errors.”
With a new location nearing completion and more planned for the near future, Boson Health will continue to use a plug-and-play approach to secure communications with TelmedIQ’s pager and medical answering service applications.
To learn more about TelmedIQ its mobile and online solutions for better healthcare communications visit http://www.telmediq.com.
TelmedIQ provides solutions for practices, hospitals, and healthcare systems that need reliable real-time communications that work with existing infrastructure and workflow. TelmedIQ solves the fundamental challenges, risks, and financial costs associated with outdated communications infrastructure often found in healthcare organizations. Leveraging today's modern smartphone technology platform and cloud services architecture, our products and services include pager replacements, automated medical answering services, and clinically integrated secure messaging. Medical organizations use our solutions to enhance and streamline communications while improving patient experience and safety.