The Fraud Practice Launches New Online Training Course to Help eCommerce Merchants Win More Chargeback Representments

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The latest addition to The Fraud Practice’s online training catalog, the Successful Strategies for Chargeback Representment course, discusses the considerations and best practices for determining when to re-present, what documentation to provide and how to best dispute chargebacks, both in general and based on factors specific to the chargeback’s root cause or reason code.

Chargeback Representment online training

Successful Strategies for Chargeback Representment Online Training Course Now Open for Registration

Covering 60 different chargeback reason codes, this course explains the procedures and steps to follow from when a chargeback was received until it is reversed, including specific strategies for winning more disputes based on the chargeback reason.

The Successful Strategies for Chargeback Representment online training course is now available and open for enrollment in The Fraud Practice’s online training portal. This course discusses critical factors for improving success rates with representment, such as preparing your rebuttal letter and representment package, as well as the significance of compelling evidence. More than 60 chargeback reason codes are discussed across the four major card associations, explaining when and how you can re-present each with a focus on the card not present (CNP) channel. This online training course helps merchants improve chargeback dispute management and recovery citing official chargeback guidelines and policy documents from the major card associations.

Continuing to build on the more than 35 online training courses offered today, the Successful Strategies for Chargeback Representment training course explains the procedures and steps to follow from when a chargeback is received until it is reversed, including specific strategies for winning more disputes based on the chargeback type. The online training course drills down specifically into how to perform chargeback representment, along with what documentation and approach are needed or will help win your case based on the specific chargeback reason code. This includes the most up-to-date information regarding dispute rules and policies, such as Visa's most recent changes to compelling evidence for eCommerce and digital goods set to take effect on October 17th.

The Successful Strategies for Chargeback Representment online training course is one of six courses included in the newly created eCommerce Chargeback Professional certification, which becomes the 10th CNP payment and risk certification track offered by The Fraud Practice. This certification program expands on the existing eCommerce Chargeback Specialist certification adding both the in-depth representment course and an additional coursed focused on recognizing high risk buyer fraud signals, including third party and friendly fraud.

Those who have already earned the eCommerce Chargeback Specialist certification will be able to upgrade to the eCommerce Chargeback Professional for 50 percent off the already reduced certification upgrade cost. Current eCommerce Chargeback Specialists should contact The Fraud Practice directly to claim this offer. Industry leaders maintaining other Fraud Practice CNP payment and risk certifications, such as the eCommerce Fraud Professional, can also take the Successful Strategies for Chargeback Representment course to keep up with continuing education requirements.

This new certification and keystone course are now available and open for registration in The Fraud Practice’s online training portal. For more information please visit the course and certification track description pages for the Successful Strategies for Chargeback Representment course and eCommerce Chargeback Professional certification.

About The Fraud Practice

The Fraud Practice is a privately held US company based in Sarasota, Florida. The Fraud Practice provides consulting services on eCommerce payments, fraud prevention, and credit granting as well as prepared research and training for payment and fraud professionals. Businesses throughout the world rely on The Fraud Practice to help them build and manage their payment, fraud, and risk prevention strategies.

The Fraud Practice, Inc.
1800 2nd Street, Suite 740
Sarasota, FL 34236
Direct: 941-244-5361
http://www.fraudpractice.com
http://www.cnptraining.com

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Justin McDonald
The Fraud Practice
+1 (941) 244-5361 Ext: 101
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