Boulder, Colo. (PRWEB) September 16, 2015
Connect First will host a two part informational webinar series focusing on customer experience as a key differentiator for standing out among competitors. The webinar series will discuss:
- What is Customer Experience
- Measuring Customer Experience
- Best Practices and Strategy around Customer Experience
- Technology and Customer Experience
The webinar series will feature Christa Heibel of CH Consulting Group, John Franco of Connect First and several other contact center industry experts. With customer experience playing such a large role in business decisions, the panel will share their insight and experience in bringing in repeat business, influencing customers, getting recommendations and using customer experience to drive company-wide success.
Part 1 of the series will take place Wednesday, Sept. 30 at 1 p.m. EST and will discuss best practices for delivering an outstanding customer experience (people, process and technology).
Part 2 of the series will take place Oct. 7 at 1 p.m. EST and will feature a round-table discussion concerning what has and has not worked in individual experts contact centers in terms of delivering an outstanding customer experience.
For more information on the webinars and to sign up, click here.
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.