Los Angeles, CA (PRWEB) September 21, 2015
Monet Software, Inc., a leading provider of cloud-based call center workforce optimization software, is proud to be a sponsor and participant at the 2015 ICMI Contact Center Demo & Conference, scheduled for October 19-21 at The Rio Las Vegas.
This year’s event features industry roundtable discussions, a best practices networking breakfast, and an array of conference sessions on such topics as “Conquering the Cross-Channel Customer Experience,” “Agent Optimization: Maximizing the Frontline’s Performance and Productivity” and “The Principles of Effective Contact Center Management.”
“For more than three decades, the ICMI name has been familiar to every contact center professional as a reliable source for news and industry insight,” said Chuck Ciarlo, CEO at Monet Software. “We are delighted to be one of the sponsors of this exciting event, and to have a chance to meet with our clients and anyone exploring the beneficial possibilities of workforce management in the cloud.”
Monet Software will be located at Booth #420.
About Monet Software, Inc.
Monet Software is a global provider of workforce optimization software solutions for contact centers. Monet's cloud-based solution, Monet WFO Live, is an affordable and easy to use contact center optimization software solution that includes workforce management, call recording, quality monitoring and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to http://www.monetsoftware.com or subscribe to our blogs about Workforce Management and Call Recording.
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