Our goal in developing these transformative technologies is to empower organisations to deliver the consistent, accurate, seamless and personalised engagement that today’s customers have come to expect.
London, UK (PRWEB) September 22, 2015
Creative Virtual, a world leader in self-service customer engagement solutions, was recently announced as a dual winner in Corporate Vision’s 2015 Technology Innovator Awards. The company is the recipient of awards for Best Virtual Assistants Technology “V-Person Web™” and Best Customer Engagement Technology “V-Portal™”.
The 2015 Technology Innovator Awards highlight the organisations behind ground-breaking developments in technology and are designed to shine the spotlight on cutting edge individuals, departments and firms who, through their commitment, experience and willingness to explore and take advantage of the opportunities presented, are developing and sharing the technology that will continue to enhance and fundamentally alter the business world for the better for many years to come. Winners for these prestigious awards were chosen based purely on merit through a comprehensive process from Corporate Vision’s dedicated awards team.
“It goes without saying that technology is continually improving and transforming both the business worlds and our everyday lives,” said Laura Hunter, Awards Co-ordinator. “With these awards, we get to go behind the scenes and honour the individuals whose innovation and excellence have paved the way for better products and services across their industry and beyond.”
Creative Virtual’s natural language virtual assistants are backed by V-Portal, their powerful knowledge management, workflow management and business intelligence reporting platform, and are designed to be complementary to other customer engagement solutions and tools organisations already in place. By placing this technology on top of the existing infrastructure and integrating with existing systems, organisations can create highly personalised virtual conversations that improve the customer experience, save costs and increase sales.
“Innovation is at the heart of what we do at Creative Virtual, and it is an honour to have V-Person and V-Portal recognised as ground-breaking technologies,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “Our goal in developing these transformative technologies is to empower organisations to deliver the consistent, accurate, seamless and personalised engagement that today’s customers have come to expect.”
To learn more about this award-winning technology, read Customer Success Stories of current implementations and request your own live demo, visit the Creative Virtual website.
ABOUT CREATIVE VIRTUAL
Creative Virtual is a world leader in self-service customer engagement solutions with global organisations, including HSBC, Verizon, Chase, Lloyds Banking Group, InterContinental Hotels Group, Autodesk and Tesco relying on our technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty. Since 2004, Creative Virtual has built award-winning, critically-acclaimed technologies in knowledge management, natural language processing and virtual assistants to deliver businesses with omnichannel Smart Help tools that enable anywhere, anytime customer engagement. Backed by an experienced, expert team and our innovative knowledge management, workflow management and business intelligence reporting platform, our solutions empower brands to provide customers with consistent, accurate, personalised and seamless experiences across web, mobile, social, SMS, contact centre and IVR channels. Delivering call deflection of up to 50%, increased first contact resolution and powerful customer analytics and outcome tracking, our platform is the most compelling self-service product in the world today.
For more information about Creative Virtual solutions and products, please visit our website at http://www.creativevirtual.com.