Chris Pope will discuss best practices that will help IT Service Management professionals continually improve the performance of their Incident & Problem Management system and of their team.
Woodland Hills, California (PRWEB) September 21, 2015
Omnikron Inc. will host a webinar featuring IT Service Management thought leader Chris Pope of ServiceNow. Pope will share his “Six Best Practices for Problem Management during this one-hour event called "Getting to the Root of the Problem" to be presented Wednesday, September 23, at 9am PST.
Chris Pope of ServiceNow will discuss best practices that will help IT Service Management professionals continually improve the performance of their Incident & Problem Management system and of their team.
Webinar topics will include: ways to cut service desk turnaround time in half, insights that will help your service desk solve incidents permanently, increasing IT productivity across your organization, and practical solutions for reducing incident-related costs, time and manpower.
The webinar will include a live demo of an app that integrates with the ServiceNow platform and provides assistance in accomplishing all of the objectives listed above: the Solve IT app by Thinking Dimensions is currently featured in the ServiceNow Store.
Chris Pope is a strategy leader at ServiceNow where he helps customers transform their IT with enterprise service management. With more than 15 years of experience in driving enterprise-class technologies for Global 2000 companies, Pope has a proven track record of managing large-scale process and technical projects with global reach.
Omnikron is a global leader in IT Training and Staffing. For over 30 years, a long list of top companies has turned to Omnikron for exceptional IT & Management Training and high-quality IT Staffing Services.
For over 25 years, the Thinking Dimensions global network has been providing high-quality advisory services with a focus on developing easy-to-use Thinking technologies that can quickly be applied to pressing issues, enabling clients to increase their customer satisfaction, deliver higher levels of reliability, and expand their reach around the globe.