Oracle Financial Services (Guernsey) Limited Selects Applied CSR24

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Integration with Applied Systems' Applied TAMOnline will enable brokerage to deliver a multichannel client experience.

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Applied Systems today announced that Oracle Financial Services (Guernsey) Limited has selected Applied CSR24 to provide their clients 24/7 online self-service access to insurance information. Leveraging integration with Applied TAMOnline, Oracle can now provide clients with quicker and more personalised online and mobile access to client policy information and documents, improving their customer service while concurrently enabling the company to allocate additional time and resources toward growing the business.

“Our company continuously aims to deliver tailored services for each individual’s needs and to meet the best interests of our clients over the long term, which includes providing new communication channels, including online and mobile, for service and access to information,” said Paul Cotterill, insurance manager for Oracle. “With Applied CSR24, we are able to deliver a multichannel customer experience beyond our traditional operating hours by providing anytime, anywhere access to our business, which not only increases customer satisfaction, but also improves internal productivity by streamlining administrative tasks.”

Applied CSR24, the leading online client self-service application, enables brokers to meet today’s insurance consumers demand for anywhere, anytime access to information by providing 24/7 access to insurance policy information, claims filing and processing, and insurance documents through a custom-branded client portal available on a computer, tablet or smartphone. Applied CSR24 seamlessly integrates with Applied TAM, reducing manual administrative tasks and allowing brokers to devote more time to serving customers and securing new business. By providing greater flexibility and servicing options, brokers can increase client satisfaction, build client loyalty, and deliver a more competitive business proposition.

“Consumer demand for anytime, anywhere service is evolving the insurance industry into a more connected and complex marketplace than ever, requiring leading independent insurance brokers to leverage software that enables multichannel servicing and streamlines business operations," said Jeff Purdy, senior vice president of International Operations, Applied Systems. "As more commercial businesses move online, Oracle will be able to further differentiate their customer service and elevate their competitive value by delivering an online customer experience anywhere, anytime, while simultaneously automating business operations across their business for improved overall productivity."

About Applied Systems
Applied Systems is a leading provider of software that powers the business of insurance. Recognised as a pioneer in insurance automation and data exchange between brokerages, insurers and their clients, Applied is the world’s largest provider of agency and brokerage management systems. Automating the insurance lifecycle for more than 12,000 agencies and brokerages and 450 insurers worldwide, Applied enables millions of people around the world to safeguard and protect what matters most.

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Courtney Rains
Applied Systems
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