Schaumburg, IL (PRWEB) September 22, 2015
ISI Telemanagement Solutions, Inc., a leader in Unified Communications solutions, announced today the company, in addition to being a sponsoring partner, would exhibit at the third annual OktoberTekfest conference held September 24, 2015 at the Westin Hotel in Charlotte, North Carolina. OktoberTekfest presents an opportunity for partners to share information and best practices surrounding the leveraging of IT assets to improve business outcomes. OktoberTekfest will feature partners and professionals participating in the daylong event centered on the keynote address by IT guru Joe Onisick, technology demonstrations, and breakout sessions.
Mitch Weiss, Director, Unified Communications Products, will represent ISI at OktoberTekfest. Mr. Weiss will be positioning ISI’s new UCCX reporting solution for Cisco UCCX among the core solution set of Infortel Select. The UCCX Reporting option was created to allow ISI’s robust reporting platform, Infortel Select, to fill a gap in contact center report functionality by Cisco’s native UCCX reporting platform and to enable end-users to leverage Infortel Select as a single centralized reporting platform for contact center agents and non-contact center users alike. With a customizable Report Designer, Contact Center managers can now gain better insights into their contact center operations.
ISI helps organizations manage their Unified Communications usage, content, people and expenses with solutions that support all of Cisco’s collaboration initiatives through: integrated UC reporting and recording, compliance recording for Jabber IM/P and voice, comprehensive UCCX reporting, HCS reporting, recording, and billing, UC traffic analytics, speech analytics, and workforce optimization. ISI has the most updated solutions that work with critical Cisco applications to enhance their deployment. Whether a company’s communications include voice, video, instant messaging, presence, or screen capture, ISI’s products and services provide extensive business intelligence and yield improvements to your unified communications environment.
About ISI Telemanagement Solutions, Inc.
ISI is a global leader in unified collaboration management solutions for voice, video, Jabber IM compliance, and conferencing. ISI offers a broad portfolio of Cisco IVT certified solutions for managing usage, content, people, and expenses, through UC & UCCX reporting & traffic analytics, conversation recording, speech analytics, workforce management, and TEM. ISI's facilities, processes, and data security comply with ISO 9001:2008, SSAE 16, HIPAA, Safe Harbor and other important standards.