Honored at 2015 Spotlight! on Business Awards Ceremony

Share Article is the recipient of this year’s BBB Torch Award in the Large Business category for Western Washington, and attended an awards luncheon today at the PJ Hummel & Company design firm in Tacoma.

Customer Care Representative Walter Wright

Customer Care Representative Walter Wright assists a customer at headquarters in Kirkland, Washington.

This award is just the beginning for us, and our plan is to continue improving by placing our customers first in everything we do. is the winner of the 2015 Torch Award for Ethical Commerce in the Large Business category, which the Better Business Bureau awards to companies that “demonstrate a solid commitment to marketplace trust.”

Twelve company representatives were on hand at this year’s Spotlight! on Business Awards luncheon to accept the award at the PJ Hummel & Company design firm in Tacoma today.

“This is a tremendous honor for all of us,” President Michelle Newbery said. “We take pride in empowering our team to deliver a first-class customer experience and they work very hard to improve that service every day.”, an online home improvement retailer with a focus in home goods like lighting, furniture and décor, has been working for the past several years to create an engaging shopping experience.

The company has also partnered with vendors to strengthen compliance and responsiveness to get up-to-the-minute information on product availability and delivery speed.

“All of these improvements have allowed us to offer free shipping at any price anywhere in the continental U.S.,” Ms. Newbery said. “Now, we can deliver all that’s good to our shoppers in both value and customer care.”

On the support side, the Customer Care Team boasts a dedicated staff of more than 120 team members and is entirely located at the company headquarters in Kirkland, Washington.

“We think it makes a big difference to have Customer Care at the headquarters,” Director of Customer Care Taryn Wusterbarth said. “Having the team here provides us with the support we need from other work groups in order to provide quality service and one-touch resolutions for our customers.”

These customer-focused policies and practices helped earn an A+ rating with the BBB and the 2015 Torch Award in just one year.

“We appreciate this honor and our partnership with the BBB,” Ms. Newbery said. “This award is just the beginning for us, and our plan is to continue improving by placing our customers first in everything we do.”, a Lowe’s Company since 2011, specializes in home improvement and home furnishing products and has been serving its customers since 1999. The company features more than 3.5 million products in a host of different categories ranging from lighting and plumbing to furniture and hardware. To learn more, visit

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