CaseBank Technologies to Deliver Keynote Presentation at Field Service Fall 2015: “Why Machines Fail: The Elephant in the Room for IoT”

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CaseBank Will Demonstrate Troubleshooting and Diagnostic Solutions in Booth #3

CaseBank Technologies Inc., the leading provider of software for the identification of equipment performance and reliability defects, has announced that it will be exhibiting at Field Service Fall 2015, September 30-October 2 in Atlanta, Georgia. On September 30, John Snow, VP of Marketing and Strategic Alliances at CaseBank, will deliver a keynote presentation on “Why Machines Fail: The Elephant in the Room for IoT.” CaseBank is also a conference exhibitor, demonstrating its SpotLight® and ChronicX® solutions in Booth #3.

CaseBank tools for fault isolation, defect tracking and reliability improve the speed and accuracy of equipment support by guiding service technicians and call centers through the most efficient diagnostic and repair process. CaseBank solutions also gather information from the field regarding operational issues and equipment failures, which allows technicians to share experience and helps engineers improve product reliability and design.

Tony O’Hara, CEO of CaseBank Technologies, said “We look forward to exhibiting and speaking at Field Service Fall to share our expertise in helping manufacturers and service organizations improve product support and corrective actions. Our technology goes beyond parts replacement, by identifying specific failure modes that reveal underlying causes of performance issues and part failures, allowing technicians to reduce mean-time-to-repair and no fault found events.”

Regarding Snow’s upcoming keynote presentation, O’Hara said, “Although IoT solutions certainly play an important role in field service, the fact remains that many manufacturers are overwhelmed by a flood of diagnostic data coming from equipment sensors. CaseBank solutions solve this problem by filtering out the noise, redundancies and false positives that often come with IoT data.”

Held at the Westin Buckhead, Field Service Fall 2015 will highlight lessons learned and deliver key takeaways and developments from leading service organizations. The conference draws over 500 senior-level customer and product support executives who represent over 15 different manufacturing verticals, including high tech, telecommunications, automotive, agricultural and medical equipment. Attendees will learn ways to improve customer satisfaction, field support and technician utilization. Worldwide Business Research Field Service conferences have provided service and support executives with best-practice service and support strategies for over a decade. For more information, visit http://fieldserviceeast.wbresearch.com.
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About CaseBank Technologies
CaseBank’s software solutions improve fault isolation and defect trend analysis of complex equipment and systems—supporting engineers and technicians as they respond to scheduled and unscheduled maintenance events—in a variety of industries, including medical, automotive, aviation and defense, rail and transit, heavy equipment, high technology, energy exploration and extraction, and continuous process industries.

CaseBank’s technology combines anticipated product issues (from engineering) with actual product issues (from service and support) and uses case-based reasoning (CBR), differential diagnostics and other weighting factors (cost, time, etc.) to deliver a faster, more accurate and inexpensive troubleshooting and repair process. With visibility into fleet-wide service histories, engineers can identify recurring or emerging problems to modify service plans, develop corrective actions and redesign components. CaseBank solutions help organizations improve product performance, increase equipment uptime, reduce warranty and service costs, and boost customer satisfaction. For more information, visit http://www.casebank.com.

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Emily McKinley
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