DATAMARK Releases 2015 Holiday Season Customer Service Outlook

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Call centers and customer service organizations gear up for a blockbuster shopping season

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Will call centers and other customer service providers be ready for consumers during the 2015 holiday shopping season?

This big question looming over retailers and manufacturers is the focus of DATAMARK Inc.’s 2015 Holiday Season Outlook for Customer Service, now available on the company’s “Call Center Insights” blog.

DATAMARK is a leading provider of business process solutions, including outsourced contact center services for Fortune 500 companies and other large enterprises.

Some key information from researchers about the 2015 shopping season shared in the outlook and accompanying infographic includes:

  • 14 percent of U.S. consumers (32 million adults) have already started their holiday shopping (
  • Retail sales for the holiday season are expected to jump nearly 6 percent over last year, to $885.70 billion (eMarketer)
  • 20 percent of consumers plan to do some holiday shopping by tablet or smartphone (Listrak)

To read the “2015 Holiday Season Outlook for Customer Service” article and accompanying infographic, visit DATAMARK’s Call Center Insights blog at this link:


Celebrating its 25th year in business in 2015, DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing/document management, bilingual (English/Spanish) contact centers and process improvement consulting for Fortune 500 companies and other large enterprises.

Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit Follow industry news and trends on our blogs, Outsourcing Insights at and Call Center Insights at

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David Peregrino
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