"They’re focused on gathering more consistent and reliable performance management information, like: wait-times, assist times and cross-sell ratios.” -Gordon Williams, EVP at FMSI
Alpharetta, GA (PRWEB) September 30, 2015
FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today Langley Federal Credit Union, Marine Federal Credit Union, Ent Federal Credit Union, Digital Federal Credit Union and Hawaii USA Federal Credit Union have all adopted FMSI’s Omnix Lobby Tracker™ solution in 2015. The five credit unions can now better track employee interactions with account holders in the branch, and improve their focus on getting more sales.
“We’ve seen an increased interest from the industry around attaining a better understanding of the sales and service processes in the branch,” says Gordon Williams, EVP of Sales at FMSI. “Where in years past these same institutions relied on less structured branch process evaluations, they’re now focused on gathering more consistent and reliable performance management information, like: wait-times, assist times and cross-sell ratios—and our Omnix Lobby Tracker™ product is exactly what they’re looking for.”
The FMSI Omnix Lobby Tracker™ helps banks and credit unions capture their branch pulse by tracking and measuring both the member experience and employee performance (with iPad and kiosk integration). With over 25 unique service and sales reports including: employee productivity, account holder volume and cross-sell reports, Omnix Lobby Tracker™ is transforming how financial institutions are managing their lobbies.
“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of lobby performance levels,” says W. Michael Scott, President/CEO of FMSI. "FMSI has more than 25 years of experience helping banks and credit unions improve the productivity of their staffs through meaningful business intelligence. Our unique solutions for measuring lobby performance regularly reveal areas for better service, sales and productivity."
About Omnix Lobby Tracker™
Coupled with a queue management system (with iPad & Kiosk integration), upon implementation, OLT dramatically professionalizes the account holder service experience through an advanced eClipboard online portal—offering user service alerts and complete real-time service performance dashboard reporting throughout the institution’s management structure.
By providing unique lobby service and sales reports, FMSI’s Omnix Lobby Tracker™ also effectively supports senior management in making critical lobby management decisions.
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, and Omnix Lobby Tracker™. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at http://www.fmsi.com/calculator/