The Sheffield Group and StatesideBPO Announce a Strategic Partnership Providing Contact Center Services to the Direct Sales Industry

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StatesideBPO, a leader in cloud contact center and customer service solutions staffed with Americans with disabilities, U.S. Veterans, and U.S. Veterans with disabilities, today announced a strategic partnership with The Sheffield Group, the largest provider of consulting services to direct sales, network marketing, and party plan companies.

StatesideBPO

"Our commitment to quality, delivery of superior performance metrics, and proven ability to service the needs of business builders of direct sales and network marketing companies plays a sizable role in our selection.”

“It’s a tremendous honor being selected by The Sheffield Group as a strategic partner” said Garrett Mullins, StatesideBPO’s Chief Sales and Client Officer. “It reflects directly to the dedication and quality of our agents comprised of disabled U.S. Veterans, disabled Americans and U.S. Veterans. Our commitment to quality, delivery of superior performance metrics, and proven ability to service the needs of business builders of direct sales and network marketing companies plays a sizable role in our selection.”

Adds Garrett, “Our range of services include offering complete, outsourced turn-key call center operations providing flexible staffing levels to meet seasonal needs, peak calling periods, product launches, special events, and the rolling-out of new compensation plan designs. Additional services include providing comprehensive communication and technical infrastructure for an organization that wishes to start with an internal call center operation, sparing them the need for capital outlay or long-term financial commitments to vendors during their launch phase.“

Mike Sheffield, CEO of The Sheffield Group, stated “The quality of service provided to the customer and business builder is one of the most important criterion found in successful direct sales companies. By creating a strategic partnership with StatesideBPO, our clients can realize a competitive advantage by delivering superior levels of service to their customers, premium customers, and business builders. As with our other partners, we went through a rigorous selection process to ensure the best possible solution for our clients. We are excited to begin including the StatesideBPO contact center option as a key component of our comprehensive special services offerings to our clients.”

For more information on how StatesideBPO can help your business with flexible and cost effective services, please contact David Walsh directly at (720) 891-1804 or dwalsh(at)statesidebpo.com.

About The Sheffield Group

The Sheffield Group “Your One Source Resource” — the premier full-service consulting firm uniquely positioned in the direct sales, MLM and party plan industries specializing in compensation plan design, analysis and enhancement; distributor recruiting and marketing systems; and training and financial growth modeling. Celebrating nearly 30 years, we have assisted in the launch or advised over 800 direct selling companies in the U.S. and abroad. Michael Sheffield, President /CEO, is also a leading expert witness for the MLM/Direct Sales industry.

About StatesideBPO

StatesideBPO is a leading force in transforming cloud-based customer service solutions for the highest quality of service at the most effective cost per interaction. Our U.S. based agents are Americans with disabilities, U.S. Veterans, and U.S. Veterans with disabilities dispersed throughout 40 states. StatesideBPO is supported by state-of-the-art technology, including industry-leading cloud software and other leading technologies, allowing our virtual employees to respond quickly to our client’s needs. In addition to network marketing and direct sales organizations, StatesideBPO supports a wide range of industries including energy, healthcare, pharmaceutical, retail, and high-technology companies.

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Patricia McGuire
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