New York City (PRWEB) September 29, 2015
Cognia, a world leader in intelligent communication solutions, is pleased to announce Cognia Secure-Agent and Cognia Secure-IVR. The products offer a unique, scalable and secure alternative to traditional pause-and-resume call center applications, resulting in significantly reduced PCI-compliance burdens, improved risk mitigation strategies and a better customer experience.
In today’s global and highly competitive market, call centers of all sizes face many challenges, and protecting sensitive customer data is of the utmost importance. PCI-compliance requirements and on-premise networks can be operationally expensive, inflexible and leave risk gaps for exposure. Traditional pause-and-resume solutions, for example, have multiple opportunities for failure, human error, non-compliance and breach.
Cognia Secure addresses these concerns by removing sensitive data out of the call center work flow altogether, thereby reducing PCI-compliance burdens by more than 92 percent, and allowing payments to be taken securely via the customer’s telephone keypad. The products integrate seamlessly into existing call center environments, allowing both centralized and work-at-home agents to remain on a recorded call without being exposed to sensitive data.
Curtis Nash, founder and CEO of Cognia, commented: “Cognia Secure allows our customers to address today’s immediate business concerns – reducing their compliance burden while mitigating risk. Our mission, achieved through innovation and technology, is to help businesses meet their most pressing PCI-compliance challenges for payment and recording.”
Both products are available now, and feature:
A Single, Unified Cloud Platform: Secure, scalable, integrated solutions delivered via a true multi-tenant global cloud architecture
SaaS Model (Software as a Service): Lower cost of ownership that increases flexibility and requires no capital investment or maintenance
Seamless Integration: Leverages existing infrastructure, and keeps existing work flow processes in place for easy implementation
Reduces Compliance Burdens: De-scoping the call center reduces the PCI-compliance burden by more than 92 percent
Improve Risk Srategies: Simply a better way to manage risk and keep sensitive data completely out of the enterprise
Improve Customer Experience: Reps stay connected, without impacting average handle times, first call resolution or other metrics
Nash, continues: “The suite of Cognia Secure products uniquely addresses stakeholder requirements across the enterprise. Our core products for secure recording and payment processing are complemented with compliance solutions designed to protect, monitor, store and analyse data.”
About the Company
Cognia, a global leader in secure cloud-compliance solutions, is privately held and backed by investors that include Vodafone and Swisscom. Delivering secure, scalable and integrated solutions via a true multi-tenant cloud architecture, Cognia is transforming the way businesses meet their most pressing PCI-compliance challenges for payment and recording. Together with a worldwide network of carrier and reseller partners, Cognia solutions can remove the complexity and costs associated with legacy and traditional systems. Across Europe, North America and Asia, enterprise customers in verticals such as finance, travel and retail are discovering new ways that Cognia can help capture, record, control, analyze communications and protect payment-card data.
Cognia was the first company to develop enterprise-grade mobile recording solutions and achieve PCI DSS Level 1 accreditation globally on the Amazon Web Services cloud platform.
For further information, visit: http://www.cognia.com or learn more at http://pages.cognia.com/better-way-to-mitigate-risk.html. Follow @CogniadotCom for live updates.