Tracx’s new streaming features optimize real-time engagement flows for the enterprise.
New York, NY and London, UK (PRWEB UK) 30 September 2015
Tracx Inc., the leading social business cloud for enterprises, today announced that it has launched the latest version of Tracx which includes new marketing and social customer care capabilities and advanced engagement features and enterprise workflows all directly integrated into its existing social analytics platform. The release is the second of its kind this year for Tracx, as the SaaS company continues to focus on empowering enterprises to rapidly and intelligently take action on social insights.
As consumers continue to use new social media channels to connect with brands, products and companies, Tracx continues to evolve its social business cloud to enable organizations to keep pace with the connected, on-the-go consumer. The Tracx platform has been built from the ground up to provide its users with an understanding of today’s complex consumer audiences, and these latest updates aim to enable marketers to better satisfy customers that expect authentic, real-time communications and interactions from the brands they love. With the enhancements to the platforms streaming and tagging features, enterprises can now take precise, targeted action on meaningful social opportunities faster and more effectively than ever before.
“The speed of social media brings new challenges to marketers, and enterprises as a whole,” said Rick Rudman, Chairman and CEO of Tracx. “They need to be equipped to monitor and capture an ever growing stream of social activity in real-time, and also to quickly analyze and take action on those activities in a coordinated way across their organization. Tracx’s new capabilities were created to meet these needs, at a time when companies are being asked to keep pace with an ever-changing consumer and social business landscape.”
Tracx’s new streaming features optimize real-time engagement flows for the enterprise. Designed to display incoming social content in customizable and segmented news-feeds, marketers are now able to focus their efforts with high levels of precision and stay on top of what’s happening with their brand in real-time. Tracx’s highly flexible tagging system can then be implemented for more effective and efficient campaign analysis and team collaboration. Marketers with access to Tracx can sort incoming social content by custom tags to see which areas of their business are being discussed, as well as support a larger foundation of customer care and social relationship management throughout the customer journey and across the entire enterprise. Users can assign personal inquiries, unique pieces of content or entire conversations by custom tags to the appropriate team member that is most qualified to take action.
Tracx’s latest updates help marketers and customer care teams, as well as other roles in the organization, to better discover opportunities and engage with their audience while maintaining task organization and understanding and accounting for consumer patterns within social media and beyond.
Tracx is the leading social business cloud empowering enterprises to build their brand, attract new customers, service existing ones and connect with other key audiences in the social-enabled world. Born smart, our solution analyzes and refines mass amounts of geographic, demographic and psychographic data from across the social web to deliver deep insights into customers, competitors and influencers. It then makes those insights actionable through its contextually driven Social Recommendation Engine, enabling smarter interactions that deliver meaningful business results. The world’s most respected and leading brands such as BMW, Kraft Foods, and Rolex rely on Tracx to identify and target audiences, improve planning, enhance monitoring and effectively engage consumers. Tracx is headquartered in New York City with offices in Tel Aviv and London. For more information, visit http://www.tracx.com.