ServiceTitan® Streamlines Home Service with New Custom Forms Feature

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Mobile technology allows residential HVAC, plumbing and electrical businesses to design custom forms for techs to use in the field

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"In the end, service transactions are more accurate and efficient, but it's the clients who really benefit."

The groundbreaking new technology in ServiceTitan®’s Custom Forms feature gives home service businesses the ability to easily customize, create, and implement a variety of forms that can help their businesses with compliance issues, and drastically cut down the development time typically associated with paper-based processing. The software package, specifically designed for residential plumbing, electrical and HVAC contractors, drastically reduces the time and expense associated with creating and processing traditional paper-based forms.

“HVAC, plumbing and electrical businesses are typically buried in paperwork,” said Ara Mahdessian, CEO and co-founder of ServiceTitan. “Everything from work orders and inspection check lists to membership applications and legal waivers have traditionally been processed using paper forms. Our Custom Forms feature is not only changing all of that, but creating a more visual process for our clients as well. In the end, service transactions are more accurate and efficient, but it’s the clients who really benefit.”

Using ServiceTitan’s Custom Forms, home service businesses can now create the forms that they need right in their office and transmit them digitally to their technicians in the field. Custom multipoint inspection forms allow technicians to develop a baseline status on a home’s complete plumbing, HVAC or electrical system. Techs can record their work and even take pictures while on service calls to help maintain service records. Customers can browse equipment options, sign up for service membership plans, or authorize work right on the technician’s mobile tablet. All of this contributes to an efficient process for the company and an enhanced service experience for the homeowner.

Mahdessian and co-founder Vahe Kuzoyan both grew up with fathers who were in the home service business and initially set out to design a software solution that would help their fathers’ businesses. Their research led to the founding of ServiceTitan two years ago, and their growth has come from their initial customers seeing incredible success with the product, and in turn referring their peers. ServiceTitan is now the software of choice for Mr. Rooter, Mr. Electric, George Brazil, Nexstar, QSC, and hundreds of the world’s most successful contractors. For more information, visit http://www.ServiceTitan.com.

About ServiceTitan®
ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world’s most successful plumbing, HVAC, and electrical companies in the U.S. and Canada. For more information about ServiceTitan, visit http://www.ServiceTitan.com.

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For additional information, contact:
Heather Ripley
Ripley PR
hripley(at)ripleypr(dot)com
865-977-1973

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Heather Ripley
Ripley PR
+1 865-977-1973
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@ServiceTitan
since: 06/2011
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