Plum Voice Technology Platform Meets HIPAA Compliance Standards

Share Article

Companies can now leverage Plum’s communications technology to better meet the needs of both healthcare providers and patients.

Plum Voice

Plum Voice

HIPAA compliance means that Plum can offer healthcare companies a flexible platform with robust features to meet their communication requirements.

Plum Voice, the leading Communications Platform-as-a-Service (CPaaS) provider for the enterprise, successfully achieved HIPAA compliance of its cloud infrastructure and environment, meeting all of the requirements for compliance as a business associate.

Plum’s Development Environment for Voice (DEV) communications platform enables companies to automate and optimize voice-based interactions and business processes with customers. Offering robust communications technologies to firms all over the world, Plum DEV drives interactive voice response (IVR), call routing, outbound messaging, and voice communication services. Already compliant with the SOC 2 and PCI-DSS standards, the addition of HIPAA compliance adds a significant level of utility to Plum’s platform.

“HIPAA compliance means that Plum can offer healthcare companies a flexible platform with robust features to meet their communication requirements. The need for effective, reliable communication between patients and healthcare providers has never been greater. Now Plum is in a position to help companies improve that aspect of the doctor/patient relationship,” said Plum Vice President of Infrastructure Operations, Tom Faiano.

Plum’s platform can help medical professionals with:

  •      Clinical Trials
  •      Delivering Test Results
  •      Relaying Medication Information
  •      Payment Processing
  •      Patient Surveys, and more

To read more about Plum’s platform and how it benefits the healthcare industry, visit: http://www.plumvoice.com/industries/healthcare/.

About Plum Voice

Plum Voice is a communications technology company that provides programmable platforms to automate customer interactions and business processes. Our products and services simplify the development and deployment of mission-critical voice and messaging applications to connect people to information, anytime from anywhere.

Plum Voice powers interactive voice response (IVR), call routing, messaging, and voice communications for customers all over the world. Our clients range from medium- to large-sized enterprises across a wide variety of industries. Plum helps businesses strike the right balance between self-service automation and excellent customer experiences.

Learn more and sign up for free access to Plum’s platforms at: http://www.plumvoice.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Jennifer Saksa
Plum Voice
+1 (303) 534-0428
Email >
@PlumVoice
since: 05/2009
Follow >
Follow us on
Visit website