Global Leaders Connect at the 7th International IT-BPM Summit

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The International IT-BPM Summit has been regarded as a premier platform for IT-BPM knowledge sharing and networking, and has tackled various topics that have helped industry stakeholders adapt to the fast-evolving industry trends and business models.

Over 500 information technology and business process management (IT-BPM) industry leaders, decision-makers, experts, and stakeholders gathered at the International IT-BPM Summit (IIS) held at the Marriott Grand Ballroom, Pasay City to discuss global trends and the next steps to take to sustain the industry’s growth.

Themed Harnessing Information, Powering Nations, Connecting the World, the seventh IIS tackled what the industry has achieved through the years, which is learning and utilizing the power of information to power nations and connect the world. According to Jomari Mercado, President and CEO of the Information Technology and Business Process Association of the Philippines (IBPAP), “We are in the digital age, and it is high time that we talk about how the industry can maximize the opportunity it presents to be able to sustain our growth.”

Government support

With IT-BPM industry ranking second highest contributor to the country’s economy, there was full support from the government at the Summit. Department of Science and Technology (DOST) Secretary Mario Montejo and Pasig City Representative and Chairman of the House Committee on Higher and Technical Education Roman Romulo gave their keynote addresses for both days of the Summit.

For day two, Monchito Ibrahim, deputy executive director of the Information and Communications Technology Office of DOST (DOST-ICTO) and former Department of Interior and Local Government (DILG) secretary Mar Roxas sat as panelists for Movers & Shakers: Maximizing your Local Industry Organization, whereas Albay Provincial Governor Joey Salceda was presenter and panelist on Business Continuity Plans: A Joint Responsibility to Maintain Capacity in Times of Calamity. President Benigno S. Aquino III, being one of the staunchest supporters of the industry, graced the event on day two to deliver the closing keynote.

Adapting to changes

IIS has been regarded as a premier platform for IT-BPM knowledge sharing and networking, and has tackled various topics that have helped industry stakeholders adapt to the fast-evolving industry trends and business models. This year, the Summit offered coaching yet again for the industry via two sessions on Enterprise Evolution: Dealing with Shifting Business Models and Working without Borders: Dealing with a Workforce in a Disruptive Environment, both of which separately discussed what organizations can do to seamlessly adapt to changes brought about by shifts in business models and work environments.


Of course, the IT-BPM industry will not prosper without the tech innovations that have been key to overcoming a lot of challenges that have beset the industry. The session Enterprise of Things: Mastering the New Intelligent Network discussed the effects of technology innovations in the industry, as well as how the stakeholders are preparing for and taking advantage of the tech revolution. This session’s panel shed light on one of the hottest topics in technology today: the Internet of Things (IoT). IoT promises to be a treasure trove of data with smart devices, sensors and even everyday household appliances tethered to the Internet. Aside from this, the group also provided key inputs on the ways organizations can leverage on and adapt to the various tech innovations to maximize their potentials and give their businesses a huge advantage.

IIS also taught delegates that not all innovations can give them the advantage that they need. Tech Reviews: What Works and What Doesn’t? provided delegates an idea of which tech advancements are applicable to them, and which ones best suit their needs. At the same time, the panel identified the sustainable technologies, where tech innovations are, and where these are headed in the coming years.

Market analysis

For six years, the Summit has presented itself as an information resource for the fast-evolving and ever-changing IT-BPM industry. These information include tech innovations, relevant global issues and solutions, and of course, industry reports and market analysis. This year’s Industry Survey Report was delivered on day two, as well as 2022 Vision: Forecast of the Local & Global IT-BPM Industry. Both these sessions gave insights on why the Philippines continues to be a global center of excellence in the IT-BPM industry and a secure market for investors.

More than just business

Witnessing several disasters that struck various geographies, IBPAP saw the need to include business continuity as one of the topics in this year’s IIS. Business Continuity Plans: A Joint Responsibility to Maintain Capacity in Times of Calamity brought together different government officials and industry leaders to share best practices, learn how prepared the industry is, and identify resources needed and work that still needs to be done in order to be more resilient and survive calamities without disruptions to operations.

Other than ranking second to Overseas Filipino Workers’ (OFW) remittances, the industry has also been known to create a positive impact on society. The session A Greater Purpose: Case Studies of the IT-BPM Industry’s Social Impact gathered industry players that have gone over and beyond the realm of corporate social responsibility in order to help improve the quality of life of Filipinos and create an impact on the lives of individuals and on society as a whole.

“We, at IBPAP, are very proud at what IIS has become. We are truly grateful to the key people, who, seven years ago, came up with the idea of regularly bringing together industry experts and leaders to discuss issues and trends, and share best practices in order to sustain the industry’s growth. This is also a shout out to our partners that never fail to support the Philippine IT-BPM industry. Rest assured, IBPAP will be here to guide the industry as it continues to gain momentum in the world,” said IBPAP Chairman Danilo Reyes.

The Philippine IT-BPM industry holds a lot of promise for the future. With decision-makers, industry leaders, partners and stakeholders uniting to align strategies and support initiatives aimed at sustaining the sector’s growth, the sunshine industry will continue to stand out and contribute immensely to the country’s economy in the years ahead.


About the International IT-BPM Summit (IIS)
The International IT-BPM Summit is regarded as the premier platform for stakeholders of the information technology and business process management (IT-BPM) industry to explore trends, exchange insights and immerse in a rich networking experience. Key representatives of the industry, its allied industries, and global government organizations are assembling for the Summit’s seventh year to harness the power of information and this one-of-a-kind opportunity for knowledge sharing and mentorship, to refine local development strategies and sustain the industry’s growth and expansion worldwide.

About the Information Technology and Business Process Association of the Philippines (IBPAP)
The Information Technology and Business Process Association of the Philippines (IBPAP) is the enabling association for the information technology and business process management (IT-BPM) industry in the Philippines. IBPAP serves as the one-stop information and advocacy gateway for the industry. With over 300 industry and support-industry members, including six associations—the Animation Council of the Philippines, Inc., Contact Center Association of the Philippines, Game Developers Association of the Philippines, Global In-house Centers Council, Healthcare Information Management Association of the Philippines, and Philippine Software Industry Association—IBPAP plays a pivotal role in sustaining rapid growth of the IT-BPM industry by working to ensure an enduring supply of high-quality labor, supporting service innovation, and providing country visibility.

IBPAP assists investors in setting up operations easily and quickly in the Philippines. Relevant research, introductions to key government and industry officials, and a series of briefings at each step of the investment process ensure a seamless development process. On-going support is provided through a wide variety of initiatives, including programs for HR development, business development, and on-going knowledge sharing and networking opportunities.

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Erika Garcia
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