Both Ovum and Qualfon have studied the effects of supervisors in the contact center environment. We’re very eager to share our key findings and open the discussion on this valuable topic.
(PRWEB) October 12, 2015
Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, is hosting an educational webinar, Leadership at the Point of Service: Supervisor Best Practices on November 2, 2015 at 12:00 p.m. Eastern.
The live, online event features Peter Ryan, Principal Analyst at Ovum, who will present the latest research on contact center challenges and the pain points supervisors face. As Ryan interviews Qualfon CEO, Mike Marrow, he will guide a discussion around best practices for transforming supervisors into leaders.
“Supervisors make all the difference in contact center operations and can be a primary influencer of success,” said Mike Marrow, CEO of Qualfon. “Both Ovum and Qualfon have studied the effects of supervisors in the contact center environment, the challenges of supervisor training programs, and the impacts supervisors have on delivering the exceptional customer experience. We’re very eager to share our key findings and open the discussion on this valuable topic.”
During the event, Ovum and Qualfon will identify best practices on how to transform supervisors into contact center leaders that increase KPIs, decrease employee attrition and lower operational costs. Additionally, Mike Marrow will explain how Qualfon created a Leadership Academy in which all supervisors complete 19 leadership training courses and achieve Six Sigma green belt certification.
Attendees will get insights in:
- Measuring the significance of the contact center supervisor
- Identifying the obstacles to their success
- Determining the benefits of having leadership at the point of service
- Discussing best practices for developing supervisors into leaders
Date: November 2, 2015
Time: 9 a.m. Pacific, 10 a.m. Mountain, 11 a.m. Central, 12 p.m. Eastern
Featured Speakers: Peter Ryan, Principal Analyst, Ovum, and Mike Marrow, CEO, Qualfon
Hosted by: Qualfon Leadership Academy
Event Contact: Jody Gilliam, JGilliam(at)qualfon(dot)com, 512-350-0169
Register for the webinar: http://www.Qualfon.com/leadership-webinar
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. http://www.Qualfon.com