Jugos del Valle first Mexican business discovering benefits of the cloud-based issue tracking system OTRS Business Solution™ Managed

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Jugos del Valle, one of the leading food, juice and non-carbonated beverage companies in Mexico is part of the bottler system of Coca-Cola Drinks and offers a broad portfolio of 14 brands and more than 153 products. It is the first Mexican business that has introduced the cloud-based issue tracking system OTRS Business Solution™ Managed to improve communications and management in different areas, thus speeding up registration processes, the documentation of evidence, and fact-based decision making.

Cloud-based issue tracking system OTRS Business Solution™ Managed is used by Jugos del valle

Cloud-based issue tracking system OTRS Business Solution™ Managed is used by Jugos del Valle

OTRS Group convinced us with direct contact and access to their excellent services and their product OTRS Business Solution™ Managed helps us take a load off our own IT resources and concentrate on our business.

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, is announcing today the successful acquisition of Jugos del Valle as the first Mexican client that introduces the cloud-based issue tracking system OTRS Business Solution™ Managed PLATINUM. The Mexican subsidiary OTRS S.A. de C.V. provides Jugos del Valle with consulting services to customize the OTRS solution to their specific needs and offers care-free administration services of the cloud-based solution managed in ISO/IEC 27001 certified data centers and saving own IT resources for one of the Mexican leading food, juice and beverage companies.

With the cloud-based issue tracking system OTRS Business Solution™ Managed PLATINUM, Jugos del Valle can record and handle requests from customers and different areas related to the retail market and its specific requirements. These range from supplying the main self-service stores with products, to tracking individual issues with each store for improving communication, thus giving the company a competitive advantage.

The Jugos del Valle IT and BI team explains why they chose a cloud-based issue tracking system: “OTRS Group convinced us not only thanks to their worldwide presence through subsidiaries and partners, but especially due to their subsidiary in Mexico, which gives us direct contact and access to their excellent services. In addition, their product OTRS Business Solution™ Managed helps us take a load off our own IT resources and concentrate on our business.”

Christopher Kuhn, COO of OTRS Group, is proud about this recent acquisition as it clearly shows Mexican businesses as trend setters: “Since five years cloud-based service management solutions are announced as the future, but businesses around the globe have been reluctant to follow it due to doubts about data security. That’s why we are very proud that Mexican enterprises such as Jugos del Valle trust in our cloud-based issue tracking solution and are in the first row of early adopters that follow us into this future.“

For more information about OTRS Business Solution™ Managed, visit OTRS Group at https://www.otrs.com/solutions/managed-otrs/

About OTRS Group:

OTRS Group is the vendor and world’s leading provider of the open‐source OTRS Service Management Suite, including the cloud based and on-premise versions of the OTRS Business Solution™, as well as the Help Desk software OTRS and the ITIL® V3-­‐compliant IT Service Management software module OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 34 languages, offers an associated iPhone App, and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

About Jugos del Valle

Jugos del Valle, one of the leading food, juice and non-carbonated beverage companies in Mexico is part of the bottler system of Coca-Cola Drinks and offers a broad portfolio of 14 brands and more than 153 products. The main brands are: Del Valle, Del Valle Frut, Powerade, Fuze Tea, Florida 7, Frutsi and Beberé.

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Josephine Günther
OTRS AG
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