Friendship Village Earns Deficiency-Free Survey Rating

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Rating from the State of Michigan’s Bureau of Health Services is One of the Top Indications of Excellence for Nursing Facilities

It is a tremendous honor to receive this perfect rating. The results of this survey demonstrate the high level of care Friendship Village provides to its residents and their families every day.

Friendship Village achieved one of the highest designations of quality care and services to its residents – a deficiency-free rating in this year’s survey by the State of Michigan’s Bureau of Health Services - Licensing & Regulatory Affairs division (LARA).

The LARA survey process is a complex and rigorous yearly inspection of nursing facilities to assure all are operating under federal and state regulations to maintain quality patient care. It is one of the top indications of excellence for nursing facilities.

The rigorous inspection surveys are unannounced and conducted for approximately a week. A thorough review of core criteria including quality care, safety, administration, food service, nursing care and patient rights is conducted. The inspection team carefully observes and evaluates all aspects of resident care and nursing facility procedures and practices, assessing facility compliance with hundreds of specific state and federal standards. The inspection determined Friendship Village was 100 percent in compliance and was issued a deficiency-free survey rating. Less than three percent of nursing facilities in Michigan earn the distinction of a perfect rating.

"It is a tremendous honor to receive this perfect rating. The results of this survey demonstrate the high level of care Friendship Village provides to its residents and their families every day,” said Jeremy Phillips, Director of Nursing. “I congratulate the entire team whose compassionate care and unyielding commitment contributed to this success.”

As national and local health regulations become more and more stringent, it is becoming increasingly more difficult to achieve a deficiency-free rating. These surveys are an excellent tool for prospective residents in Kalamazoo and surrounding areas to make an informed decision about their senior living and health care options.

“We are proud to add this distinction to our 40-year tradition of excellence,” adds Jeff Hagen, Executive Director. “As a senior living pioneer, we remain committed to leading the way in patient care and services in Kalamazoo. I commend the staff on their hard work and dedication to Friendship Village’s most valued treasure – the residents we serve.”

About Friendship Village:
Established in 1975, Friendship Village is the only genuine life-care* community in Kalamazoo that offers a substantial savings for life. Located on 72 acres in Kalamazoo, Friendship Village offers residents the care and amenities that comes from 40 years of senior living experience and leadership. Residents enjoy a warm atmosphere, convenient amenities, family-friendly staff and the peace of mind that comes from living in a financially secure community. Now completing an extensive expansion and redevelopment within its established community, Friendship Village is an attractive, fun, growing community for seniors. Website:

About Life Care Services LLC, management company for Friendship Village:
Life Care Services, an LCS Company, established in 1971 and based in Des Moines, Iowa, is the nation’s leading manager of full-service senior living communities. Life Care Services currently provides operations, marketing and sales management services for not-for-profit and for-profit continuing care retirement communities (CCRCs) serving nearly 29,000 residents in 31 states and the District of Columbia. For more information, visit and
*References to the term life-care are fully explained in the Residency Agreement.


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Elaina Boudreau
BELA Communications
+1 (913) 660-0548
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Jeff Hagen
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