Parts Shopping Comes to the CCC ONE® Repair Workflow Desktop Solution

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Shopping functionality helps improve repair decision-making with up-to-the-minute parts pricing and availability right within the estimate

The CCC parts shopping functionality is a winner because it’s integrated into the product repairers already use, day-in and day-out.

CCC Information Services Inc. (“CCC”) announced today it has added parts shopping functionality to the CCC ONE® Repair Workflow desktop solution, making it even easier for estimators to shop for parts and make better repair decisions. With the parts shopping functionality, live parts pricing and inventory are available on-screen while the estimate is being written. OEM, aftermarket and/or recycled parts are then placed into a shopping cart for easy review and one-click electronic ordering. The parts shopping functionality has been available in the CCC ONE® Touch solution since November 2014. Now, bringing the same shopping capability to the desktop will allow estimators and parts managers to use the solution and device that best meets their individual needs.

“The CCC parts shopping functionality is a winner because it’s integrated into the product repairers already use, day-in and day-out,” said Keith Burtram, Senior Manager, Tonkin Parts Center, the largest auto parts warehouse in the western U.S and among the first OE dealers to sell parts using the solution. “Our live inventory appears on the screen as the estimator is working, so they don’t need to disrupt their current workflow or learn a new tool to do business with us, they simply view and purchase our parts as they go. The shop can even see our invoices, by purchase order number, in the same system. We’re already seeing how this solution will help us sell more parts and provide even better service.”

Rusty Gardner, Parts Manager for Port City Body Shop in Tahlequah, OK, was one of the first to shop for parts using the desktop solution. “The new shopping cart is awesome. Parts that I need are added to the cart as I write the estimate. Once I select the parts I want I’m able to order them all at one time, which literally saves me hours.” He then added: “The electronic invoicing that is available on parts that are ordered through the CCC ONE system is another huge time saver. Invoices enter the system with all the necessary information pre-populated. I simply review them for accuracy and post the invoice.”

“Our objective with electronic parts ordering and the desktop shopping functionality is to provide repairers with smart, simple solutions for improving the parts management process,” said Mark Fincher, VP, Market Solutions, CCC. “Because parts shopping is available in our mobile estimating solution and now on the desktop, the technology meets users where they are and how they want to work. We think this will help move vehicles through the shop more efficiently. For example, a repairer can write an estimate at the vehicle, save needed parts in the shopping cart for either the estimator or the parts manager to view, select and order from wherever they work – in the office or the shop floor.”

How parts shopping with CCC ONE Repair Workflow works:

  • Shop: View and select needed parts from live inventory as the estimate is being written
  • Checkout: One-click checkout allows repairers to immediately order the parts placed in the shopping cart and receive instant order confirmation
  • Receive: Physically check-in the parts and ensure they match the order
  • Acknowledge: View the electronic invoice sent by the supplier and confirm with a single click

Learn more about parts shopping.

About CCC Information Services Inc.
CCC brings together what matters most – insight to make the best decisions, connections into the industry's leading auto claims network, and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation's leading provider of advanced software, workflow tools, and enabling technologies to automotive collision repairers, parts suppliers, and property/casualty insurance carriers. Its client base includes more than 350 insurance companies, 21,000 repair facilities, hundreds of parts suppliers, and several automobile manufacturers. In addition, DriveFactor, a CCC company, helps insurance companies create custom telematics solutions to meet their short- and long-term needs. CCC also delivers the most comprehensive, best-in-class industry insights by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. or DriveFactor by visiting or

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