“We are driven to optimize today’s contact centers; streamlining the user experience with automated location context awareness irrespective of the manner of engagement.”
Carlsbad, CA (PRWEB) October 22, 2015
LocationSmart®, the world’s largest Location-as-a-Service provider makes CIOReview’s top Contact Center Solution Providers list for its expertise in automating call routing, increasing operational efficiencies and enhancing customer satisfaction.
CIOReview’s selection is based on the evaluation of LocationSmart’s solution that optimizes calls with instant location insight, enables geographic call routing to the appropriate regional call center and delivers post-call follow-up with real-time alerts.
CIOReview’s editorial board and panel of experts selected this year’s list of companies to recognize and promote their technology entrepreneurship. “LocationSmart has been on our radar for some time for stirring a revolution in the Contact Center technology space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch Contact Center solutions,” said Jeevan George, Managing Editor, CIOReview. “LocationSmart’s solutions continued to break new ground within the past year, benefiting its customers around the globe, and we’re excited to have them featured on our top companies list.”
“LocationSmart is honored to be recognized by CIOReview’s panel of experts and thought leaders,” said Mario Proietti, CEO of LocationSmart. “We are driven to optimize today’s contact centers; streamlining the user experience with automated location context awareness irrespective of the manner of engagement.”
LocationSmart serves many of the leading Contact Centers and technology suppliers with automated location determination for service assistance, dispatch details, geographic call routing, store locators, SMS engagements and in-app notifications.
LocationSmart is the worldwide Cloud Location Services market leader for connected devices. We provide the easiest and most comprehensive cross-carrier platform for local, hyper-local and context-aware application development. Our core location services span indoor and outdoor use across devices, platforms and carrier networks. Serving Fortune 500 customers and innovative start-ups alike, LocationSmart is changing the ways companies do business. We deliver the broadest reach and largest global footprint, with an extensive portfolio of privacy consent methods for easy end user adoption.
CIOReview constantly endeavors to identify “The Best” in a variety of areas important to tech business. Through nominations and consultations with industry leaders, our editors choose the best in different domains. Promising Contact Center Solution Providers is an annual listing of 20 Most Promising Contact Center Solution Providers in the U.S.C