Shamrock Solutions Upgrades Western Nebraska Community College’s Perceptive Content System to Version 7.0

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Higher education institution gets up and running with latest iteration of process and content management suite from Lexmark Enterprise Software

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They’ve given us excellent customer service and you can’t beat Shamrock on price. They went above and beyond to make our project a success.

Several years ago, Western Nebraska Community College (WNCC) decided to advance its business process and content management strategy by deploying the Perceptive Content ECM platform from Lexmark Enterprise Software. In early 2015, the college’s IT/IS team decided it was time to take full advantage of the latest features and functionality by upgrading to the recently released Perceptive Content 7.0 version. They turned to Shamrock Solutions, a leading provider of custom solutions and professional services for Perceptive Content (formerly ImageNow), to meet this need.

“Compared with the bids from other vendors, Shamrock’s proposal was absolutely stellar,” said James Hashley, Assistant Director of Information Technology at WNCC. “It was not only far more cost effective, but they could also start right away. Shamrock’s impressive track record in higher education was another key decision point.”

Before starting the go-live phase of WNCC’s Perceptive Content upgrade, the company performed a thorough analysis of the college’s process and content management system and the unique ways in which it’s using the product. Shamrock then worked closely with Hashley and his team to set realistic milestone dates and expectations.

“Shamrock made sure we had all the information we needed when we needed it, and worked hard to understand our goals with Perceptive Content 7.0,” Hashley said. “I felt comfortable at every stage of the project.”

To ensure a seamless transition to the new version, Shamrock engineers first performed the upgrade in WNCC’s Perceptive Content test environment. This gave the IT team the chance to explore some of the new functionality and come back with requests, which Shamrock accommodated before cutting over to the production environment.

“We had quite a few tweaks after testing the new version of Perceptive Content and Shamrock was able to do all the customizations we needed,” Hashley said. “We were guided through the process step by step and feel like we were in good hands from start to finish.”

Looking ahead, WNCC is exploring the possibility of extending Perceptive Content to other departments and business areas across campus, including transcript processing for transfer students and contracts managing for the purchasing department. As the college extends its process and content management footprint, it will likely look to Shamrock for further assistance.

“Based on my positive experience with our upgrade, I’ll definitely keep Shamrock in our plans for Perceptive Content,” Hashley said. “They’ve given us excellent customer service and you can’t beat Shamrock on price. They went above and beyond to make our project a success.”

About Shamrock Solutions LLC
Shamrock Solutions is a fast-growing IT professional services company, providing technology solutions to organizations of all sizes and from all industries. Our range of services includes implementation, support, tune-ups, configuration, staff augmentation, project management, and more for Perceptive Software process and content management solutions and Microsoft SharePoint. We also provide “Special Ops” projects that address customized development and integration solutions that help organizations achieve their unique business objectives. Learn more at http://shamrocksolutionsllc.com/.

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Mindy McKenna
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