CrossView Releases Latest Version of CrossView Connect to Support B2B and Ship-from-Store Capabilities

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CrossView extends its omni-channel enabling solution to integrate capabilities that align with B2C experiences, including tight integration between web, mobile, call centers and field agents.

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Now, with the latest version of CrossView’s omni-channel enabling software, B2B companies can take advantage of market-leading features to provide B2B customers with a seamless experience across every client interaction.

CrossView, a PFSweb subsidiary, today announced that its cross-channel commerce portfolio of software has been enhanced to support B2B as well as B2C customers using IBM Commerce and SAP/hybris platforms.

B2B is one of the fastest-growing commerce segments, but has lagged behind traditional B2C capabilities for years. CrossView, which has been delivering and supporting commerce technology and cross-channel solutions since 1999, recognizes the experience that shoppers expect across all environments. As a result, it has extended its robust solution to integrate B2B capabilities that align with B2C experiences, including tight integration between web, mobile, call centers and field agents.

Now, with the latest version of CrossView’s omni-channel enabling software, B2B companies can take advantage of market-leading features to provide B2B customers with a seamless experience across every client interaction. The enhanced CrossView solution enables account and shopper management, including terms and conditions for each account.

Maximizing the supply chain

Today retailers need to maximize their entire supply chain to fulfill orders and reduce operational costs. So, in addition to B2B support, the enhanced CrossView Connect also supports ship-from-store fulfillment. Sellers now can ship closer to the customer and reduce out-of-stock conditions since inventory is accessible across the enterprise. This reduces the need for markdowns and enables sellers to scale during peak selling periods by spreading fulfillment demand across multiple locations.

This innovative solution leverages the mobile device so that store associates can pick, pack and ship without having to print pick lists or be tied to back room technology. Associates scan products during the picking and packing process to ensure accuracy and integration to shipping carriers to manifest and transmit shipping information. CrossView built this capability to integrate with best-in-class Order Management Systems (OMS) such as IBM Sterling Commerce, SAP hybris and Manhattan for order routing logic.

To schedule a demo or get more information, email us at info(at)crossview(dot)com

About CrossView:
CrossView, a PFSweb subsidiary, is an industry-leading commerce agency with 18+ years of experience helping clients achieve their sales and service objectives with world-class commerce technology. Our global capabilities and commerce lifecycle solutions include: Strategy and analytics, experience design, omni-commerce enablement, hosting, performance and managed services.

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Kate Mougey
CrossView
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