NetFore Systems and Inference Create Services Partnership

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Enabling Tailored Deployment and Support of SaaS Voice Automation

NetFore Systems and Inference Solutions today announced a joint services partnership to deliver solutions for the communications service provider (CSP) and enterprise ICT markets. Under the partnership, NetFore will provide technical and project management services as part of the Inference Assist portfolio. The companies will leverage the Inference Studio Software-as-a-Service offering and combine it with NetFore’s systems integration and custom software development services for customers across North America.

From Product Investment into Business Results:
Delivering a great automated voice experience requires a simple methodology and a laser focus on mapping how a customer is processed during a call. Inference Studio provides the infrastructure and tools needed to capture tailored call flows and personalized content to deliver a positive customer experience. As a fully certified partner, the NetFore team will be incorporated into the Inference Assist service, and can offer a range of deployment and integration services, enabling Inference customers to quickly convert their product investment into business results:

  •     Capturing requirements for interactive voice response (IVR) and telephone campaign applications
  •     Modeling system behavior and data structure
  •     Implementing IVR in Inference Studio
  •     Creating custom reports providing business intelligence from collected IVR data
  •     Completing end-to-end testing of IVR deployments
  •     Creating customer documentation and developing customized training
  •     Providing on-demand subject matter expertise

“Our customers deploy Inference Studio to gain a competitive edge in the marketplace. NetFore are proven experts in Inference Studio, and bring the right mix of professionalism, skill and knowledge to our customers to ensure the successful rollout of the solution,” said Callan Schebella, CEO, Inference. “Together, Inference products combined with NetFore professional services offer a compelling proposition to service providers looking to get to market quickly with the latest in automated voice products.”

“Being able to deploy a sophisticated SaaS (Software as a Service) Voice Automation solution offers tremendous financial benefits. By entering into this relationship with Inference, we are committing to help their clients achieve their business requirements with reduced costs, risks and time of implementation,” said Ken Workun, CEO, NetFore Systems. “We are excited to bring our deployment expertise and domain knowledge to Inference Assist.”

About NetFore Systems:
Based in Ottawa, Canada, NetFore is an experienced, high-touch software services firm with specialized skills in telecommunications services, systems integration, software development and deployment.

As Inference’s preferred integration partner in North America, NetFore works in close collaboration with Inference customers across a variety of industries to help them integrate and deploy voice automation services quickly and cost effectively.

About Inference:
Inference is a global leader in the delivery of cloud-based voice automation technology. Inference products empower service providers and their clients to improve customer engagement, reduce costs and maximize productivity.

Tags:
Inference, NetFore, SaaS, Software as a Service, Interactive Voice Response, IVR, Voice Automation, Unified Communications, UC, Cloud, Cloud VoIP communications, productivity, enterprise communications, VoIP, systems integration.

For more information:
NetFore Systems:
Jamie Boyes
+1 613-454-5819
jboyes(at)netfore(dot)com
http://www.netfore.com

Inference:
Siobhan Feldt
+61 3 9099 8012
siobhan.feldt(at)inferencesolutions(dot)com
http://www.inferencesolutions.com

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Jamie Boyes
@netforesys
since: 10/2013
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