Team Leader Competition at Bill Howe Family of Companies Boost Productivity in San Diego Plumbers

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Award-winning San Diego plumbing company develops incentive-based program for field employees

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The Team Leader Competitions have been highly successful.

Bill Howe Family of Companies is one of the leading service companies offering highly trained technicians in San Diego plumbing, heating, cooling and restoration services. For 35 years, they have hired the right talent, created a thriving environment for success, and delivered quality craftsmanship and customer service. As a result, the Bill Howe Family of Companies has a 90 percent repeat customer base, and has been named a Top Workplace and Best Places to Work in San Diego multiple years.

In 2014, the Bill Howe Family of Companies created five new positions in the San Diego plumbing division. They interviewed existing field technicians interested in the Team Leader Position in order to help promote excellence, allow a direct line of communication between field employees and management, and to boost morale.

Each Team Leader has between 10-15 San Diego plumbers he is responsible for engaging in Bill Howe events, policies, concerns, and overall peer mentorship and training. Each Team Leader also has a dedicated Dispatcher in the office to offer support and help strengthen the team goals.

The Team Leader Program was a huge success in 2014, and helped to increase efficiency, arrival times, customer service, and company morale; field employees had a voice and a direct line to share their suggestions. One such suggestion was an incentive based competition between teams reinforcing Bill Howe policies.

“The Team Leader Competitions have been highly successful,” said Jaime Howe-Stolis, Plumbing Operations Manager. “We ask so much of our team and they consistently deliver with great success. By offering friendly competition around the policies and behaviors they already have, we instill camaraderie to work together, incentive to adhere and exceed all policies, and strengthen communications between team leaders, dispatchers and their teams.”

The most recent Team Leader Competitions were surrounding arrival times and customer service. Each team participated over a month long period (per competition) and the winning team, Team Leader, and Dispatcher all received a bonus check. The next Team Leader Competition is set to begin in November.

For more information about the Bill Howe Family of Companies, visit http://www.billhowe.com, or to speak with Bill or Tina Howe regarding this announcement, contact Bill Howe Marketing Director, Julie Riddle at Julie(at)billhowe(dot)com.

About Bill Howe Family of Companies
Bill Howe Family of Companies is comprised of Bill Howe Plumbing, Inc.; Bill Howe Heating & Air Conditioning, Inc.; Bill Howe Restoration & Flood Services, Inc. The family-owned and operated company began in 1980 with the plumbing division and has grown into San Diego County’s largest low-cost one-stop-shop for service, repairs and installation, offering both residential and commercial services. 9085 Aero Drive, Suite B, San Diego CA 92123. Call 1-800-BILL-HOWE because We Know Howe!
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Julie Riddle
@BHowePlumbing
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