CRMXchange November Educational Events Begins with Workforce Management/Performance Optimization Virtual Conference

Share Article

CRMXchange, the leader in online educational events for Customer Experience and Contact Center professionals, announces its November 2015 schedule of online information events, leading off with the year’s premier educational forum for workforce management professionals.

News Image

The 8th annual Best Practices in Workforce Management and Performance Optimization Virtual Conference, produced in conjunction with the Society of Workforce Planning Professionals (SWPP), takes place November 2nd - 5th at This broad-ranging online event offers a four-day schedule of 11 in-depth live sessions conducted by recognized industry experts and respected solution providers. In addition, attendees can download information on the latest solutions in the virtual exhibit hall, see dynamic product demonstrations and network with presenters and peers in the virtual lounge. More than 1,200 WFM specialists are expected to participate.

Facing the growing pressure to stay a step ahead of today’s connected customers,’s webcast will focus on how companies can get a better handle on how to more precisely gauge how well their organization resolves customer issues. It also offers guidelines on keeping the level of customer effort low while achieving higher customer satisfaction rates.

And the final session of the month is the latest in CRMXchange’s popular series of Tech Tank demo roundtables, bringing together experts from three industry-leading companies spotlighting the capabilities of their omni-channel solutions to deliver consistent service and maintain context across touch-points.

Monday, November 2 – Thursday, November 5:
Eighth Annual Workforce Management and Performance Optimization Virtual Conference

Learn from industry thought leaders – all without leaving the office. No travel is necessary to connect with the most knowledgeable people in the business. Simply log on during the conference and attend the sessions that are most valuable. Registration is free.

Thursday, November 12, 1:00pm - 2:00pm EST
Support your Customers Through Their Journey in the Connected World –

“A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related.” – Bain & Company

How do you rate customer satisfaction, problem resolution rates, and support organization performance? How are support teams able to fulfill the promise of providing efficient customer service, low customer effort, and high customer satisfaction while keeping cost, customer churn and return rates low?’s Nexus® tackles all of these issues head on. Attend the live demonstration of Nexus to learn how it can help.

Tuesday, November 17, 2:00pm - 3:00pm EST [Tech Tank: Omni-Channel Strategies – Aspect, Enghouse Interactive, NICE __title__ Multi-channel and Omni channel strategies]

While providing customer support over multiple communication channels has become standard operating procedure, contact centers must now take it to the next step by providing a seamless cross-channel customer experience. Customers want to try to solve issues on their own first. Offer them the opportunity to do so - and ensure those self-service avenues are engaging, mobile and connected to both live and automated interaction channels. View three solutions that can assist in the omni-channel journey.

About CRMXchange
CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Sheri Greenhaus

Sheri Greenhaus
Visit website