SmartAction Honored as "Best in Show" at Frost & Sullivan Executive MindXchange

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At the Customer Contact 2015 West event, SmartAction was recognized by all participants as the "Best in Show."

SmartAction announced today that the company was recognized as “Best in Show” at the 11th Annual Customer Contact 2015, West: A Frost & Sullivan MindXchange event. The event was held from October 18-21, 2015.

Participants in the event are executive-level experts in the contact center industry. Each participant was given a vote for the vendor partner that was “Best in Show,” and the winner was announced on the final day of the event. SmartAction was noted as a game-changing company, and, based on a presentation to the audience of participants, voters felt SmartAction deserved to be recognized as the leading vendor.

SmartAction specializes in voice self-service using Intelligent Voice Automation (IVA®). IVA® is a disruptive call automation solution that takes ground-breaking artificial intelligence and infuses it with state-of-the-art speech recognition capabilities, creating a customer service experience that rivals that of a live agent. Steve Prodger, Senior Vice President of Customer Experience & Innovation, delivered the presentation. Upon winning the award, Steve said, “This is an exciting time for SmartAction and our clients. The ‘Best in Show’ award helps to promote our thought leadership, fresh perspective, and compelling story.”

SmartAction will participate in both Frost & Sullivan Customer Contact 2016 events in April and October of next year.

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Charlie Schrier
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