Samanage Delivers More Than 1,000 Product Enhancements and Integrations in 2015

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Agile Development and Growing Partnerships of Enterprise Service Management Solutions Bring Customers Visibility Outside of IT

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Samanage, provider of the only multi-tenant cloud solution for enterprise service management that unifies both service desk and asset management, announced today a number of new product features to its solution, including integrations with Jira and LogMeIn, release of an Android application and a major enhancement to the Samanage Benchmarking tool.

Since the start of 2015, Samanage has delivered more than 1,000 new product enhancements to its SaaS solution. Continuous deployment has given Samanage customers instant updates about the latest features and enhancements with no additional downloads required and zero downtime.

“These updates and integrations are more than just the development of great partnerships for Samanage,” said Doron Gordon, Samanage CEO. “Customers are seeing past the basics of hardware and software issues, and through growing visibility and insights, are finding a larger role within the organization. Removing the chaos of multiple solution requirements, Samanage customers can confidently and easily assess incidents, projects, and assets in a single place.”

Each update enhances and improves how the IT service desk operates, bringing clarity to areas that were once clouded with quarterly system updates, metric searches and the constant wait for bug fixes. Some of the key highlights of the most recent upgrades are:

  • Android Availability: Released to Google Play, the Samanage Android application provides users visibility into the IT service desk on-the-go through their mobile devices. Technicians can now view and edit existing incidents and create new incidents through the simplicity of the mobile app. Service catalog requests can be submitted with just a few taps of the Android screen, saving time and providing technicians with one more way to quickly handle service requests.
  • Benchmark Scoping: Customers using the Samanage Benchmarking tool can tailor benchmarks to a specific “scope,” such as a specific department or a number of incidents that match a defined scope. Instead of a simplistic look at overall performance of a service desk, IT can now drill down and focus on different areas of the service and support organization in Samanage Benchmarking with “what if” scenarios that can help in driving continuous improvements.
  • LogMeIn Central Integration for Remote Assist: LogMeIn Central is LogMeIn’s subscription-based remote management solution, a tool that accesses and manages computers remotely. With cost being a consistent concern within an IT budget, remote assist lowers the cost of technician travel and enables technicians to do even more without physically assessing a machine.
  • Jira Integration: Jira (Atlassian) project management tool integration with Samanage provides an unprecedented two-way communication between an incident within a service desk and a task within Jira Software. Visibility has never been greater for customers who want to see into issues beyond the IT service desk and increase the speed to resolution for issues within projects that may have been overlooked.

“Unlike most enterprise service management applications, Samanage provides constant enhancements that are not only technologically beneficial to IT, but allow an IT tool to provide consistency to disparate processes throughout an organization,” said Gordon.

To learn more about Samanage and our ITSM solutions, please visit http://www.samanage.com or call 1-888-250-8971.

About Samanage
Samanage delivers 100% SaaS enterprise service desk and IT asset management solutions that instantly offer extensive visibility into every incident and every service request. Visibility into service management is uniquely defined by Samanage through a highly intuitive interface, rich reporting, real-time peer-to-peer benchmarking into performance metrics, and actionable insights gathered millions of service requests. With this one-of-a-kind approach to visibility of enterprise services, Samanage enables an unprecedented level of confidence to IT service management. Shifting the value equation for how services are delivered to the enterprise, Samanage is leading the next generation of ITSM solutions.

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Denise Bertrand
Samanage
617-779-1889
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Danielle Livy
Samanage
919-371-2990
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