IFA Awards Local Business Owners for Outstanding Contributions as Franchisees

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Mike and Elizabeth Crippen, owners of Commercial Flooring Solutions, are this year's recipients of the IFA Franchisee of the Year Award.

IFA Franchisee of the Year
We believe very strongly in ‘Please,’ ‘Thank you,’ and ‘My pleasure,’ because serving our clients is our pleasure – it’s our tremendous pleasure to do so.

Mike and Elizabeth Crippen, owners of MilliCare by CFS located in Charlotte, NC, were honored with the International Franchise Association’s (IFA) Franchisee of the Year award. The couple was recognized during the IFA’s Franchise Action Annual Network Meeting that took place on September 28-30th in Washington, D.C. The award was based on the Crippens’ outstanding contribution to the MilliCare franchise network, where their growth and development have enhanced the MilliCare franchising program as a whole.

Currently in their 20th year of operation, MilliCare by CFS is the largest franchise in the system with ten markets across the country. The Crippens have also been recipients of the MilliCare President’s Award for the previous four years as the highest revenue producing franchise in the network, so they are no stranger to success, which may be due to their “Anything. Anytime. Anywhere.” mantra.

“We believe very strongly in ‘Please,’ ‘Thank you,’ and ‘My pleasure,’ because serving our clients is our pleasure – it’s our tremendous pleasure to do so,” says Elizabeth Crippen, CEO of CFS.

The Crippens started MilliCare by CFS nearly two decades ago, and a few of the original employees are still working for them. CFS President Mike Crippen says, “I tried to create an environment for our people where it’s the kind of place I would like to work if I were an employee. A place that respects you for who you are. A place that wants your contributions and ideas. A place that treats you fairly,” Crippen continues.

Since the Crippens have many loyal and knowledgeable employees on staff, and because CFS is seasoned in the franchising industry, the Crippens were able to expand their services and specialties. In addition to MilliCare by CFS, where CFS restores and maintains commercial carpet and textiles, the Crippens also own SOLID by CFS, where their team restores and maintains all commercial hard surfaces, such as stone, concrete, tile, terrazzo, wood, metal, and more.

About Commercial Flooring Solutions

Commercial Flooring Solutions (CFS) is the single-source provider for everything clean in the commercial market, from carpet and textiles to stone and concrete maintenance and restoration. They make it their business to know the very best cleaning methods, systems, and products available today, and research the world to find them or create them. CFS consistently services almost any industry, such as airports, schools, banks, stadiums, hospitality buildings, retail facilities, and more. Their mantra is “Anything. Anytime. Anywhere.” and they will go above and beyond in order to fully satisfy their valued clients.


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Liz Hoscheid
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