OTRS Group Releases Mobile Service Management Software OTRS Business Solution™ 5, With Integrated SMS Distribution, Report Generator and Business Process Templates

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OTRS Group today announces the stable release of the new versions of its service management software OTRS Business Solution™ 5 and its cloud-based equivalent, OTRS Business Solution™ Managed 5. The new version improves field service work with a new responsive design that enables usage on all mobile devices, regardless of the operating system, and integrated SMS distribution.

A new SMS gateway is offered by the Issue tracking software OTRS Business Solution™ 5

OTRS Business Solution™ 5 with new SMS gateway

Mobility is a major key factor helping modern companies to compete in very competitive markets. The OTRS Business Solution™ offers exactly this and more – open technology and real services.

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, is announcing today the releases of its new version of the service management software solution OTRS Business Solution™ 5 and cloud-based service management solution OTRS Business Solution™ Managed 5.

With a new responsive design and an integrated SMS distribution, OTRS Business Solution™ 5 offers companies the ability to communicate with their customers more efficiently using any mobile device, without the need to install or update an app. Furthermore, a new report generator makes it possible to easily produce professional reports by selecting and combining several statistics and automatically distribute them to management at designated times. Finally, prebuilt business process templates for IT and HR departments help companies to work more efficiently.

Christopher Kuhn, COO of OTRS Group, points out the importance of a flexible, feature-rich mobile service management software solution: “As mobility is a major key factor helping modern companies to compete in very competitive markets, service management software solutions also need to offer the flexibility to use certain features according to specific operational scenarios and a perfect configuration of the solution to meet business needs without being surprised by high, additional update costs in the future. The OTRS Business Solution™ offers exactly this – open technology and real services.”

As a welcome gift, new OTRS Business Solution™ and OTRS Business Solution™ Managed customers will receive 1000 SMS for free until December 31, 2015.

About OTRS Group
OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud-based Managed-OTRS solution, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 35 languages, offers an associated iPhone App, and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

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Josephine Günther
OTRS AG
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