Gordon Plumbing implements FieldConnect for Vista® by Viewpoint

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Gordon Plumbing who specializes in providing plumbing solutions to residential, commercial and industrial customers has implemented FieldConnect mobile field service software for their field technicians.

FieldConnect Mobile Workforce Solutions

FieldConnect Mobile Workforce Solutions

“We have gone through the installation process for FieldAccess and FieldTime with FieldConnect and they have done a really great job. The team has been extremely responsive and continues to help with our requirements." -Jason Gordon

Gordon Plumbing decided to replace their back-end ERP system and at the same time move away from a paper-based work order system that cost tens of thousands of dollars a year to manage. They chose FieldConnect’s mobile work order processing and time keeping module, FieldAccess with FieldTime, which integrates directly with Vista by Viewpoint. Unlike many enterprise software deployments, the FieldConnect implementation was predictable and tuned for Gordon Plumbing’s needs. Jason Gordon, Project Manager for Gordon Plumbing, states, “We have gone through the installation process for FieldAccess and FieldTime with FieldConnect and they have done a really great job. The team has been extremely responsive and continues to help with our requirements.”

The FieldAccess mobile work order application links Gordon Plumbing’s field workers and office staff minimizing the time between customer sign-off and invoicing while FieldTime captures technician time for approval within Vista by Viewpoint. By connecting directly to Vista by Viewpoint, FieldAccess integrates all service stakeholders for Gordon Plumbing – back office, dispatchers, technicians, and customers – with the same information at the same time.

Jason from Gordon Plumbing feels the solutions are easy-to-use and are great for his team, he adds, “We see that (the applications) are user-friendly and meet our needs.”

About FieldConnect
Since 2002, FieldConnect has provided mobile solutions designed around the needs of field service organizations – from your field engineers to your dispatchers, to the back office, and your end-customers. FieldConnect provides mobile field service software to best-in-class field service organizations, driving service department revenue and removing inefficiencies. FieldConnect’s solutions integrate directly with and are an essential extension of Vista by Viewpoint. http://www.fieldconnect.com

About Gordon Plumbing
Gordon Plumbing, Inc. is a full-service plumbing and drain cleaning company; they have been providing customized plumbing solutions since 1984. They are licensed, bonded and insured; members of the Indiana Better Business Bureau, Plumbing Heating Cooling Contractors Association and American Builders and Contractors Association and offer 24 hour emergency service seven days a week including holidays. A highly trusted name in the plumbing industry, Gordon Plumbing has worked hard to keep it that way. Anyone who has hired a plumber in Indiana can tell you first-hand that having the right plumber is crucial to getting the job done right, which is why they pride themselves on the fact that their hand-picked plumbers have the experience and know-how to guarantee quality service. They specialize in a wide variety of services ranging from small fixes to excavation and remodeling. http://gordonplumbing.com

About Viewpoint
Viewpoint, a leader in meeting the collaborative and information needs of the AEC industry, offers construction-specific solutions for a variety of professionals including, small, medium, large and enterprise contractors. Viewpoint solutions include takeoff and estimating, project management, accounting solutions, enterprise resource planning, project and BIM collaboration, mobile field-to-office and enterprise content management. Viewpoint customers include more than 30 percent of the ENR 400 and have the most technology partnerships with the top 50 mechanical and electrical contractors in the United States. Viewpoint serves as the technology partner of choice to the construction industry and delivers the right solutions on the right platform, including cloud, SaaS and on-premise solutions; and, provides customers improved accountability, efficiency and productivity throughout the U.S., Canada, the United Kingdom, Europe, the Middle East and Australia. – See more at http://viewpoint.com

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Shannon Jedynak
FieldConnect, Inc.
+1 (949) 428-1540 Ext: 11
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Dave Mauerman
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Fieldconnect, Inc.
since: 05/2013
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