98 Percent of Families Would Recommend The Village at Rockville to Others

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Maryland Health Care Commission's 2015 Survey Details The Village at Rockville's High Marks

When stacked against our peers, we exceeded four out of five statewide scores. -Executive Director Jason Gottschalk

The Village at Rockville—A National Lutheran Community (TVAR) in Rockville, Md., formerly known as The National Lutheran Home, received high marks from families in the Maryland Health Care Commission’s (MHCC) 2015 Nursing Facility Family Survey.

According to MHCC survey results, 98% of families would recommend TVAR’s nursing care to friends and family. Statewide, the survey reports that 86% of respondents would recommend the nursing care they were surveyed about. TVAR received a rating of 9.1 out of 10 for overall care; whereas the statewide average rating is 8.2.

MHCC’s survey sample included 222 nursing facilities throughout the state of Maryland; surveys were sent to the designated responsible parties of residents at each facility. TVAR’s sample size was 134 surveys with a 64% response rate (approximately 82 surveys returned), which is a 13% higher response rate than the state sample.

The 2015 survey assessed a total of five domains/aspects of resident life and care. Those five domains represented are Staff/Administration of Nursing Home, Care Provided to Residents, Food and Meals, Autonomy and Residents’ Rights, and Physical Aspects of the Nursing Home.

“When stacked against our peers, TVAR exceeded four out of five statewide scores,” Executive Director Jason Gottschalk said. “This endorsement by families affirms the hard work our staff do each day to compassionately exceed care expectations.”

About The Village at Rockville (TVAR)
The Village at Rockville—A National Lutheran Community in Rockville, Md., is a CCRC (continuing care retirement community) that offers independent living, myPotential short-term rehabilitation, respite, long-term nursing care, hospice, assisted living and memory support. For more information, visit http://www.thevillageatrockville.org

About National Lutheran Communities & Services (NLCS)
Based in Rockville, Md., NLCS is a faith-based, not-for-profit ministry of the Evangelical Lutheran Church in America’s (ELCA) Delaware-Maryland, Metropolitan Washington, D.C. and Virginia Synods, serving people of all beliefs. Celebrating 125 years, NLCS provides seniors with a variety of lifestyle, residential and health care options through retirement communities and services in Maryland and Virginia.

Other communities and services sponsored by National Lutheran include The Village at Rockville in Rockville, Md., The Legacy at North Augusta in Staunton, Va., The Village at Orchard Ridge and myPotential at Home in Winchester, Va., and The Village at Crystal Spring in Annapolis, Md., subject to Maryland Department of Aging approval. For more information, visit http://www.nationallutheran.org
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Courtney Malengo
@NLCSNews
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