Reaching For The Sky In Southwest Florida

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KW PROPERTY MANAGEMENT & CONSULTING has expanded their services in Southwest Florida

When I found KWPMC, I was so impressed, I joined the company, - Roy Hyman, Business Development Manager, KWPMC

Just like a bird that leaves the nest and soars to the heavens, KW PROPERTY MANAGEMENT & CONSULTING has taken to the sky in Southwest Florida. The company has recently signed two high-rises: Navona at the Colony in Bonita Springs and Fort Myers’ High Point Place, the tallest tower between Tampa and Miami to add to its stellar roster of condo associations, HOA’s and high rise communities.

Born in Naples in 2004, KWPMC started managing the Napoli Luxury Condominiums, once apartments, now condos and still managed by the company that now has 70,000 homes (including 90 high rises) under management in a line of successes ranging from New York to the The Bimini Bay Resort in the Bahamas.

Though Neapolitans by birth, KW PROPERTY MANAGEMENT & CONSULTING has focused much of its attention over the intervening decade on organically growing their company and establishing the most comprehensive training programs in the country at their Miami base. Now, they have set their sight on bolstering their high rise presence in Southwest Florida and plan to use the lessons learned on the East Coast to bring their “Signature services” to the Lee and Collier County high rise market.

The company’s Region 2 office is headquartered in Bonita Springs and is headed by Zuly Maribona, a long time Manager for KWPMC’s Region 2 office, and the Business Development Manager for the Southwest Florida Region, a well known Southwest Florida resident Roy Hyman.

A Realtor and licensed Community Association Manager, Hyman brought with him a real estate, banking and financial background when he joined the firm a little over a year ago.

Hyman, who served on the Board of Directors at Shadow Wood in The Brooks, saw the need for a quality property management company and researched options.

“When I found KWPMC, I was so impressed, I joined the company,” says Hyman. “The company provides unsurpassed concierge services for its residents and does so, thanks to the fact that it has 9 CPAs on staff, while offering the best bang for the buck. We pride ourselves on treating everyone with respect and offer unmatched hospitality while working hard to save the Association money with our Value Optimization Program.

Among the many local Community Associations benefiting from KWPMC management are Lighthouse Bay At The Brooks, Saturnia Lakes, Positano Place, Reflection Lakes and Cove Towers. Residents at these locations understand “hospitality” is a word that means everything at KWPMC.

KWPMC has an in-house hospitality program which was developed from hospitality training from the most prestigious hospitality companies in the world. The program was created based on the training we were provided by Ritz Carlton and Forbes Travel Guide (they provide hospitality training to the Trump group). From this and our understanding of the condo market we created our “Signature Services” program. All levels of staff attend training which includes the mission and culture of our company.

Every employee is required to attend the rigorous training at the University of KWPM, where they are trained in such topics as legal updates, maintenance, hurricane preparedness, accounting and reporting, access control, construction, collections, HVAC maintenance, violations, environmental standards, safe chemical handling procedures, communication methods (including social media usage to keep residents informed), marketing and the all-important issues surrounding hospitality. This includes all aspects of dealing with residents and meeting their needs, from the proper way to greet them (ranging from a nod to a hearty hello), to arranging golf games and solving parking issues, to accepting (and hiding) that birthday present that arrived unexpectedly.

Often that service goes above and beyond.

Recently a housekeeping supervisor,, was working at one of KWPMC’s properties when he noticed a strong wind was pushing an unlocked baby carriage, with a four-month-old infant inside, towards the pool’s edge. The distracted mother didn’t notice the carriage moving. Avila leapt to the rescue and saved the baby from possible drowning. The grateful mother couldn't say enough to the management office about Avila’s quick thinking.

At a high rise bordering Miami’s Biscayne Bay, one of KWPMC’s painters was hard at work when he heard someone yelling for help from the water. A well-known television weatherman had fallen into the bay and couldn’t get out. He was exhausted, unable to stay afloat, and the situation was critical. The painter summoned the Chief Engineer and another staff member and the three formed a human chain, by lying on their stomachs, to pull the man to safety. Another life was saved by KWPMC employees who always can be counted on to do more than their jobs.

Such stories don’t surprise Executive Director of Business Development and Partner, Regan Marock, but they do fill him with pride.

“We employ only the very best people and they never fail to live up to our expectations,” says Marock, “Our clients and residents expect nothing less.”

What residents and clients of KWPMC-managed properties can expect is a complete maintenance plan, carried out with precision and kept on track with checklists, maintenance logs and careful supervision; a back-office operation that keeps budgeting and financials in perfect order; and a Front Desk presence to rival the finest resort hotels.

“Every resident has the phone number of the manager who is available to them during and after hours,” says Marock “and a KWPMC Operational Team is ever-ready to provide on-site support should need arise”.

Marock and all the KWPMC partners are also cognizant of the fact they can’t rest on their laurels, but need to keep improving to face the future.

“Many of the Millennial generation are choosing to live in the properties we manage and many of them have a faster-paced life than did their parent’s generation,” points out Marock. “We are introducing new procedures, new systems, new ways to save money and above all, new technology to help adapt to the way they live their lives.”

Managing Director, Paul Kaplan, puts it this way, “From the smallest landscaping detail to the largest maintenance emergency, you can rest assured that our staff will respond immediately, professionally and courteously to the needs of our clients and residents”.

From high rises and garden style communities to single- or multi-family homes and commercial properties, KW PROPERTY MANAGEMENT & CONSULTING has set a new standard of service and aims to surpass even that in its latest sky-scraping high-rise ventures in Southwest Florida.

Contact: Kitt Walsh, TLC Marketing & Creative Services, Inc., 239-398-9999 or kittwalsh(at)yahoo(dot)com.

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Trish Leonard
TLC Marketing & Creative Services
+1 (239) 949-8991
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