The Best Social Media Management Software According to G2 Crowd Fall 2015 Rankings, Based on User Reviews

Share Article

Four platforms earn Leader status while Sprout Social and AgoraPulse top overall satisfaction rankings.

News Image

G2 Crowd, the world’s leading business software review platform, today released the Fall 2015 Social Media Management Software GridSM report to help businesses make the best technology decision. Hootsuite, Sprout Social, Social Studio and TweetDeck were named Leaders in the report, receiving strong customer satisfaction scores with a large market presence. Additionally, AgoraPulse, Sendible, Cision’s Social Media Edition and Buffer were named High Performers, earning strong customer satisfaction marks with smaller market presence scores. Sprout Social and AgoraPulse earned the highest overall satisfaction scores while Social Studio earned the highest overall Market Presence score.

The GridSM leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender, or Niche.

Key Findings:

Across the board, users were generally satisfied with their social media management products. The Social Media Management software category garnered high ratings overall, with all satisfaction categories averaging above the 85th percentile. Of note, social sharing received an average rating of 88 percent across all products in the report – the highest of all feature ratings.

Additional key findings revealed that basic functionality has been optimized, including social sharing, social campaigns and social engagement, with users rating these features highly across the board. Despite this, social media management research showed that users are highly unsatisfied with social advertising features, with an overall satisfaction rating of 67 percent. Social media management research also revealed the lack of comprehensive social network integration with notable platforms including Google+, Instagram and Pinterest, as a common complaint among users.

Since the Spring 2015 GridSM report, social media management analysis revealed Sendible remained a high performer, as it increased its satisfaction score by 16 points and its market presence increased by 15 points. Additionally, Cision’s Social Media Edition remained a high performer, but its satisfaction score decreased by 7 points while its market presence score increased by 15 points.

About the Social Media Management GridSM report:
●    The report is based on more than 1,000 reviews written by business professionals.
●    Of the roughly 90 products listed in G2 Crowd’s social media management category, the ranked products each received 10 or more reviews to qualify for inclusion on the GridSM.
●    Products appearing on the Social Media Management GridSM for the first time include Falcon Social, MaySocial, Oktopost and Social Studio.

View crowdsourced social media management software analysis and purchase premium social media management research on social media management on the G2 Crowd website for $599.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages its 44,000-plus user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

Follow us on Twitter or connect with us on Facebook or LinkedIn.

PR Contact:
Shasta Smith
G2 Crowd
(415) 856-5123

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Shasta Smith
G2 Crowd, Inc.
+1 4158565123
Email >
Visit website