Unified Infrastructure monitoring, L1 and L2 support is now best-in-class and easily attainable with the collaboration of Anahata Technologies and Rule Technology

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A leading Melbourne Software Development Company, Anahata Technologies is partnering with Rule Technology to deliver unified infrastructure monitoring, L1 and L2 support.

Anahata Technologies PTY LTD

Anahata Technologies PTY LTD

Anahata’s main field of expertise is the analysis, design, implementation and support of enterprise level applications.

Developing a software application is a challenging task that needs to be shouldered by professionals having decades of experience and vast knowledge in this field. Therefore, it is essential for a proficient software developer to be clear on the levels of support required for operating IT support operations. These support levels relate to capabilities and responsibilities involved in providing support and levels of incident or request treatment that are related to priority, urgency, escalation treatment and service level agreements (SLAs). Different support levels that a proficient developer should have expertise in are First Line Support: Telephone helpdesk or answer center support, Second Line Support, Third Line Support and Product and Vendor Support.

Implementing these support levels for carrying out IT operations can help software developers in Melbourne in enhancing their productivity and getting a helping hand in designing complex software. Considering the importance of these support levels, Anahata Technologies Pty Ltd recently collaborated with Rule Technology to help their clients get best-in-class software development services at the most competitive prices. Rule Technology is a reputed IT solutions provider that implements robust information technology solutions for providing premium security and immediate access to data. The services they provide not only maximizes their clients business efficiencies, it also helps software developers in delivering best-in-quality software applications.

The role of Rule Technology in this collaboration with Anahata Technologies is to monitor infrastructure and provide first line support to the customers. This means that Rule Technology will help this reputed software development company in Melbourne in providing telephone helpdesk or answer center support to their clients. Anahata Technologies Pty Ltd is a reputed name in the industry that is widely popular for providing exceptional services of software development in Melbourne. The variety of services they offer include Business Process Improvement, Mobile Application Development, E-Commerce Development, Enterprise Software Development, Embedded Development, Cloud Development and IT Staff Provisioning. Moreover, they are also the client’s favorite for offering referral incentives on software development projects to companies and individuals anywhere in Australia or overseas. Business owners can even contact them for free on-site custom software assessment by filling a simple questionnaire present on their official website, Anahata-IT.com.au.

Speaking more about the services of this reputed software development company, one of the representatives stated, “Anahata’s main field of expertise is the analysis, design, implementation and support of enterprise level applications. Our preferred approach is to offer our customers a 100% cross platform solution based on open standards avoiding vendor lock-in scenarios. On a fully flexible stack, our enterprise applications can run on essentially any server, storage system, operating system, virtual environment and over a large choice of application servers and databases.”

About Anahata Technologies Pty Ltd

Founded in Western Australia in 2010 by Pablo Rodriguez Pina, Anahata Technologies Pty Ltd is an Australian privately owned Software Development Company with presence in Perth and Melbourne specializing in the analysis, design, implementation and support of cost-effective custom built software applications.

Anahata’s preferred delivery approach is an iterative, agile, customer centric software development process where business analysts and developers work with the customers to gather requirements and an understanding of the current business processes, and to design and deliver a software solution that not only meets the business’s needs, but is also designed to improve business productivity.

Anahata’s preferred technological choice is to deliver cross-platform solutions based on open standards and open source technology that ensure stability, compatibility, and security over a long application life span. This enables a reduction in upfront and ongoing licensing fees.

Anahata is an Oracle Certified Partner and delivers custom software solutions based on Oracle Technology, such as Java, Java Enterprise Edition, MySQL or Oracle Database. The Australian software company is a certified MYOB developer partner providing Custom Software solutions that can integrate seamlessly with any MYOB software package such as MYOB AccountRight desktop or MYOB AccountRight Live (cloud).

For more information, please visit: http://anahata-it.com.au/

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Pablo Rodriguez
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Anahata Technologies Pty Ltd
since: 11/2012
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