CARY, N.C. (PRWEB) November 05, 2015
Samanage, provider of the only multi-tenant cloud solution for enterprise service management that unifies both service desk and asset management, announced today the release of its free IT Service Management (ITSM) Budget Calculator.
The tool applies industry averages and calculations researched by MetricNet, a leader in IT service and support benchmarking, to prepare and validate IT service management budgets across all industries and company sizes.
“Organizations have been conditioned to believe that the cost of service and support consists entirely of facilities, telecom, technology, personnel and training,” said Doron Gordon, CEO of Samanage. “However, creating an effective budget for IT service management needs to focus on maximizing value to the enterprise, while creating greater economic value across the entire organization. We released this calculator to not only help IT managers prepare service management budgets, but also provide more visibility to trends affecting overall IT performance.”
The Samanage ITSM Budget Calculator can be used as an IT planning tool and to conduct routine staffing evaluations. The tool was built to provide insight into key performance indicators, such as monthly ticket volume, work time per ticket, technician travel time, operation time and average salary.
“Creating an ITSM budget is one of the most challenging efforts inside any IT organization, and the Samanage ITSM Calculator takes the guesswork out of budgeting and staffing,” said Jeff Rumburg, co-founder and managing partner of MetricNet. “Used as a reality check and as a planning tool, the calculator enables support organizations to determine whether or not they are staffed appropriately, and if spending levels are in line with the industry norms.”
To download the Samanage ITSM Budget Calculator and guide, please go to https://www.samanage.com/calculator/. For more information about Samanage and its ITSM solution, visit http://www.samanage.com or call 1-888-250-8971.
Samanage delivers 100% SaaS enterprise service desk and IT asset management solutions that offer extensive visibility into every incident and every service request. Visibility into service management is uniquely defined by Samanage through a highly intuitive interface, rich reporting, real-time peer-to-peer benchmarking into performance metrics and actionable insights gathered from millions of service requests. With this one-of-a-kind approach to visibility into enterprise services, Samanage enables an unprecedented level of confidence to IT service technicians and management. Shifting the value equation for how services are delivered to the enterprise, Samanage is leading the next generation of ITSM solutions.