Contact Center Customer Service Consultancy Adds China Contact Center Expert Mike Mi to the Firm

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Contact Center Industry Expert Expands the Taylor Reach Group to China

Mike Mi Call Center Industry Leader

“We are excited to have Mike on board, bringing us a presence in China both for our international clients and for domestic Chinese enterprises.”

Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. today announced that Mike Mi has joined the call center contact center consulting and customer service consulting firm effective immediately.

Mike brings over 20 years customer service experience to the Taylor Reach Group, with solid management experience, in the tele-communications and call center and BPO industry, working with companies such as Nokia. Mike has rich experience in service management, project management, talent management and leadership & communication training. Mike is also a founder of the China Call Center & CRM Association, he is also the founder of Asia Pacific Contact Center Leadership (APCCAL) and he also founded Academy of Contact Center & BPO, focusing on talent development, Industry research and business consulting.

“We are excited to have Mike on board, bringing us a presence in China both for our international clients and for domestic Chinese enterprises,” said Taylor, “Mike is an acknowledged leader in the contact center industry in China and his passion for teaching and education make him a significant addition to the Taylor Reach team.”

A recognized leader, Mike holds a Masters in Telecommunications from Xidian University.

Mike is based in both Bejing and Hong Kong and will service and support, both existing and new Taylor Reach clients in China.

“We are so confident in Mike, our team, our methodology and our capabilities that we back our work with an ROI (Return on Investment) guarantee,” says Taylor, “When we make a recommendation, we stand behind it guarantee the Return on Investment.”

“Taylor Reach has recently signed new agreements with clients in the financial services, not-for-profit, utility, publishing, and eCommerce sectors,” Taylor said.

About Taylor Reach
With three offices in North America and one in Australia, The Taylor Reach Group, Inc. (Taylor Reach) a is leading Call/Contact Center Consulting Customer Experience and Customer Service consulting firm. This award winning company founded in 2003 by Colin Taylor today boasts a stable of Fortune 1000 companies. The consulting staff at Taylor Reach each possess more than 20 years of Call/Contact Center, Customer Experience, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.

The Taylor Reach group, Inc. – Leaders in Call Center and Customer Service consulting – All We Do is Call Center Consulting

For more information about The Taylor Reach Group, Inc. visit http://thetaylorreachgroup.com

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Colin Taylor
@colinsataylor
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